Client Service Liaison

Requisition Details

GENERAL REQUISITION INFORMATION

EEO Statement

UNMC is an Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.

Location

Omaha, NE

Requisition Number

Staff_14825

Department

Pathology, Microbiology & Immunology 50000521

Business Unit

College of Medicine

Reg-Temp

Full-Time Regular

Work Schedule

Monday - Friday, 9:00AM - 5:00PM; with rotating weekends & holidays

Remote/Telecommuting

No remote/telecommuting opportunity

Position Summary

As the the first and primary contact for inbound communications, this position is responsible for providing and maintaining excellent service with customers of Regional Pathology Services (RPS), Nebraska Public Health Laboratory (NPHL), and Department of Pathology & Microbiology at UNMC by ensuring a focused program of customer service. Manages the resolution of client and specimen problems, ensuring problems are thoroughly investigated and that the appropriate follow-up occurs as prescribed by departmental policies. Monitors and assures that the service provided reflects the highest level of service with attention to quality results.

Position Details Additional Information

Posting Category

Healthcare

Working Title

Client Service Liaison

Job Title

Health Care Associate (Para)

Salary Grade

HC14H

Appointment Type

C2 - REG OFF/SERV HRLY

Salary Range

$22.115 - $33.173/hourly

Job Requisition Begin Date

06/25/2026

Application Review Date

07/02/2026

Review Date Information

Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education

High School education or equivalent

If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)

(Will consider five years related post high school education and experience combined of which one year must include related experience)

Required Experience

5 years

If any experience is required, please specify what kind of experience:

Clinical laboratory experience in a healthcare environment of which one year must include experience in a UNMC or Nebraska Medicine clinical laboratory.

(Will consider five years related post high school education and experience combined of which one year must include related experience)

Required License

No

If yes, what is the required licensure/certification?

Required Computer Applications

Microsoft Word

Required Other Computer Applications

Required Additional Knowledge, Skills and Abilities

Excellent problem resolution skills.

Strong written and verbal communication skills.

Proven ability to provide exceptional customer service to both internal and external clients.

Promotes a positive teamwork environment.

Preferred Education

Associate's degree

If any degree/training is preferred, please specify the type:

Healthcare or Biological Sciences.

Preferred Experience

Preferred License

No

Preferred Computer Applications

Microsoft Excel, Microsoft Outlook

Preferred Other Computer Applications

Sunquest, CoPath

Preferred Additional Knowledge, Skills and Abilities

Knowledge of UNMC and/or Nebraska Medicine laboratory procedures.

Ability to assist supervisor with departmental projects and initiatives and adhere to operational goals, policies, and procedures.

Ability to addresses escalated issues when Supervisor is unavailable.

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