HEALTH PROFESSIONAL II - Pueblo Regional Center.

Department Information

This position is open only to Colorado State classified permanent employees of the listed department and division within that department.

About Pueblo Regional Center (PRC)

The work unit exists to coordinate and provide the agency-wide health support services licensed for approximately 54 intellectually/developmentally disabled individuals with complex medical and/or psychiatric and/or behavioral needs who reside at the Pueblo Regional Center (PRC). PRC consists of 9 HCBS regulated facilities that are scattered throughout the Pueblo West community. The purpose of this unit includes health services consultation and training; QAPI data entry, tracking, and analysis; oversees scheduling and coordination of the medical orders for outside appointments and tracking; liaison for medical equipment needs; serves as the HIPAA expert/coordinator; infection control and controlled substances data tracking compliance in accordance with the governing rules and regulations of the Federal and State requirements.

Description Of Job

About the Position

This position exists to plan, develop, and implement the coordination of the health services consultation and training, QAPI data entry, tracking, and analysis, conduct research as assigned, scheduling and coordinating the medical orders for outside appointments and consultation services, coordination of medical equipment, serves as an on-site HIPAA expert/facilitator, provide supervision for Medical Runners (Health Care Tech 1) positions, and completing/ensuring the accuracy of the agency census reports that are used for tracking and billing purposes, researching problems/solutions, trouble-shooting complaints or discrepancies, assuring compliance with confidentiality HIPAA requirements, security, medical standards as the apply to record keeping, and applicable rules, laws, and regulations pertaining either directly or indirectly to the Records unit.This position is also responsible for scheduling of all acute medical appointments, follow-ups, and annual exams for the agency. Notwithstanding the other duties outside of medical records storage, maintenance and management, this position also requires case management in the areas of guardianship, insurance and community access.

Outside Appointments and Consultation.

• Independently oversees scheduling and coordination outside appointments and consultations for residents as ordered by the Medical Providers.
• This includes preparing and faxing appropriate paperwork for each appointment as determined by the internal and consulting Medical Providers.
• Arranges for and/or obtains special preps for certain procedures.
• Obtains x-rays and other requested test results for each appointment.
• Completes and distributes weekly outside appointment schedules to inform all agency staff and so that staffing and transportation can be arranged.
• This position will be required to provide transportation for persons supported by PRC in the event that safe staffing is inadequate or to backfill a previously assigned med runner that is absent to ensure the persons supported are safely able to make it to their scheduled appointments

Regulatory compliance of Resident Vaccinations and Annual Monitoring.

• Determines a need for and creates a way to coordinate data collection of resident’s annual PPD’s (TB testing). Vaccinations, and annual requirement of data entry in Colorado Department of Public Health & Environment (CDPHE).
• Tracks and analyzes the mandated annual screenings and monitoring needs for the residents at PRC. Works with the PRC Nursing department and guardians to coordinate effective compliance.
• This position must provide services by traveling to group homes for quality checks prior to the annual surveys.

QAPI Data/Analysis.

• Collects residents’ infection data, surveillance, and analysis of occurrences.
• Tracks agency medication errors and coordinates with Staff Education for QMAP medication administration retraining according to the structured guidelines.

Durable Medical Equipment and Medical Supplies.

• Independently coordinates with contracted services for agency DME/Medical Supplies and tracks usage and billing thereof, including inventory for individual resident use and emergency stock supply. This includes ensuring compliance with processing orders for insurance provided equipment or supplies as needed.
• Monitors compliance with annual equipment maintenance of all DME.
• Monitors compliance with environment survey requirements of liquid oxygen equipment.

Work Lead. This position functions as a Work Lead, providing technical guidance and operational direction to the team. The incumbent coaches and supports staff in all Appointment Scheduler processes and systems while ensuring the following:

• Acts as the central "air traffic controller" for all medical appointments, ensuring Medical Runners are efficiently assigned and equipped with necessary paperwork, diagnostic results (X-rays), and required co-pays prior to departure.
• Independently resolves scheduling conflicts by balancing resident clinical needs against available agency vehicles and personnel; provides direct transportation for residents only during systemic breakdowns or critical staffing gaps.
• Develops the forms, templates, and Standard Operating Procedures (SOPs) utilized by all agency staff for medical data collection and appointment preparation.
• Monitors the handling of medical data by Medical Runners and residential staff. Provides immediate corrective coaching for recurring errors and refers staff for formal retraining (such as QMAP) when necessary.
• Manages complex billing and insurance hurdles beyond the scope of general staff; identifies and escalates personnel performance failures to the formal Supervisor.
• Coordinates with medical vendors to ensure resident orders and Durable Medical Equipment (DME) are adequately stocked, collaborating with home-based staff to oversee delivery and inventory monitoring.

Other Duties as Assigned

• Assists to assigned research projects in health services quality improvement projects.
• Safekeeping of Medicaid, Medicare and other insurance cards.
• Assists in the health services department’s training and in-services.
• Assist in preparing for annual recertification of the Health Department surveys
• HIPAA Liaison

Minimum Qualifications, Substitutions, Conditions Of Employment & Appeal Rights

Special Qualifications: Must possess an LPT License or QMAP and be checked off by PRC Nursing.

Experience Only

Five (5) years of relevant experience in an occupation related to the work assigned to this position

OR

Education And Experience

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to five (5) years.

Preferred Qualifications

• Experience working with persons with Intellectual and Developmental Disabilities (IDD).
• Experience mentoring and/or coaching.
• Experience with data documentation and completion.
• Previous experience supervising, training, coaching, mentoring staff.
• Relevant years of state service experience.

Conditions Of Employment

• Full Background CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services),Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers).
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• Motor Vehicle Check , if the employee will drive a state-owned vehicle, either in an on-going capacity while performing their normal day-to-day job duties OR on occasion for training/meetings/client visits/etc.
• Must possess a valid, non-restricted Colorado Driver’s License.
• Shift Work – PRC is a 24/7 facility, therefore, a person in this position must be available to work any shift, any day, and any area to meet agency needs.
• Travel. Utilize a State vehicle to transport medical records and/or individuals to appointments as needed to support Medical Runners.
• Special Qualifications. Must possess an LPT License or QMAP and be checked off by PRC Nursing.
• Must demonstrate the ability to lift 50 lbs, bend, kneel, squat, etc, and perform interventions proficiently throughout employment.
• Disclose that information on the application.
• Explain why the prior termination or resignation should not disqualify you from the current position.
• Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:
• Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form . Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.
• You can find the official appeal form here .
• You must be deliver the official appeal form to the State Personnel Board:
• By email (***email_hidden***), or
• Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
• Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
• Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact The State Personnel Board For Assistance

• At (303) 866-3300, or
• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Supplemental Information

• How to apply to the State of Colorado (Youtube Video, Runtime 3:59, Closed Captions Available)
• The Assessment Process

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS . In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• State of Colorado Employee BenefitHub Resource Center
• Employee Wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions
• *Some positions may qualify for the Public Service Loan Forgiveness Program .

Our Values

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected] .

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.