Leader in Training (Mesa)

Dental Depot

Position Summary

The Leader in Training helps ensure that all aspects of the practice operate fluidly and effectively. This position conducts and helps train associates on establishing the highest level of patient care and satisfaction, including resolving patient complaints. Assist the Office Manager and Assistant Office Manager in evaluating the trainee for effectiveness of training and individual employee growth. This position will also learn the roles and responsibilities of an Assistant Office Manager and Office Manager. This position will serve as a trainer, patient care coordinator, or other administrative.

Essential Functions

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Learns to lead and oversees daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning.
Learns to determine work schedules and work assignments for doctors, and administrative and clinical employees.
Supports the practice, providing employees with constructive feedback to improve individual and team morale.
Provides written and oral instruction or feedback to employees to enhance employee relations.
Creates an environment conducive to achieving practice performance goals.
Supports and monitors daily, weekly, and monthly employee performance, giving feedback and/or performance improvement plans
Provides feedback for 45 day, 90 day, and annual performance evaluations for administrative and clinical staff.
Prepares and delivers timely administration of all paperwork and reports.
Take bank deposits occasionally.
Balance day sheets and close the office at least one night per week.
Lead daily huddles.
Liaison to Maintenance Department, ensuring office fixtures, furnishing, grounds and attendant repairs to such are timely reported and performed, and adequate administrative and clinical supplies are on site.
Supports the Dental Depot mission statement by providing a positive example for staff.
Communicates respectfully and courteously with patients, vendors, and employees.
Proficiently uses conflict resolution and problem-solving techniques to manage interpersonal office conflict and patient complaints.
Increases knowledge and skills through self-study and other education.
Completes all leadership development modules and actively applies the learned strategies to elevate team performance and operational excellence.
Undergoes BOA and PCC training to deepen expertise and strengthen role-specific competencies.
Maintains dependable job attendance and can be relied on to follow through with assigned tasks.
Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.
Position may be required to relocate to other Dental Depot clinics either permanently or on a short-term basis due to office needs, on an as needed basis at the discretion of Management.
This position may complete other Administrative and Maintenance tasks as assigned by Management.

Position Qualifications

Education

High School Graduate or General Education Degree (GED): Required

Experience

1 plus years of experience in management or dental office experience

Certifications & Licenses

N/A

Computer Skills

Dental Software knowledge (Eaglesoft knowledge preferred, but not required.) All Microsoft

Office products, preferred but not required.

Other Requirements

Must have a valid driver's license, proof of valid vehicle insurance and must have annual Motor Vehicle Record Check, as a condition of employment if employee operates any Company owned vehicles or drives their own personal vehicle for Company business purposes.

Skills & Abilities

Communication, Written - Ability to communicate in writing clearly and concisely.
Decision Making - Ability to make critical decisions while following company procedures.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
Conflict Resolution - Ability to deal with others in an antagonistic situation.
Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Management Skills - Ability to organize and direct oneself and effectively supervise others.
Enthusiastic - Ability to bring energy to the performance of a task.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.
Judgment - The ability to formulate a sound decision using the available information.
Friendly - Ability to exhibit a cheerful demeanor toward others.
Energetic - Ability to work at a sustained pace and produce quality work.
Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
Empathetic - Ability to appreciate and be sensitive to the feelings of others.
Accountability - Ability to accept responsibility and account for his/her actions.
Project Management - Ability to organize and direct a project to completion.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
Safety Awareness - Ability to identify and correct conditions that affect employee safety.
Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
Business Acumen - Ability to grasp and understand business concepts and issues.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Physical Demands

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Stand

40 lbs or less

Walk

Sit

Push/Pull

Manually Manipulate

40 lbs or less

Reach Outward

Reach Above Shoulder

Climb

Crawl

Squat or Kneel

Bend

Grasp

Speak

Other Physical Requirements

Vision (Near)

Ability to wear Personal Protective Equipment (PPE) - Such as safety glasses, surgical masks and protective gloves

Work Environment

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, body fluids, blood borne pathogens, and the risk of radiation. The noise level is usually moderate. As the dental practice is heavily dependent on scheduling, the general environment can become hectic at times. Therefore, the employee must be able to handle effectively the normal anxieties associated with the job.