Information Technology Help Desk Analyst

Position: D&T Help Desk Analyst

Location: Remote (Must work CST hours: Monday–Friday, 7:00 AM–4:00 PM CST)

Duration: Long-term Contract (Potential for Extension and Full-Time Conversion)

Payrate: $25/hr on W2

Key Responsibilities

• Provide phone-based technical support (30–40 calls per day).
• Troubleshoot login, email, Office 365, and software-related issues.
• Assist users with mobile device support and basic technical troubleshooting.
• Deliver excellent customer service while guiding users through issue resolution.

Required Skills

• 2+ years of Help Desk or Technical Support experience.
• Microsoft Office 365
• Login and email issues
• Basic desktop support
• Excellent communication and customer service skills.
• Ability to walk users through technical issues over the phone.

Preferred Skills

• Multi-Factor Authentication (MFA) support.
• iOS/mobile device support.
• Computer troubleshooting and desktop support experience.

please share resume at below mentioned email.

Email - ***email_hidden***