Program Coordinator

SUMMARY

Commitment: Full-time, salaried position

Compensation: $65,000

Health Care Coverage: Survivor Alliance contributes up to $7,000 (for an individual) or $14,000 (with dependents) for medical, dental, and vision coverage per year. Short-term disability is provided at no cost to full-time employees.

Location: Remote position, can be based anywhere in the Eastern time zone in the US; must have the legal right to work in the US; required on a regular basis to work with people based in other global regions, and must attend regular meetings with colleagues working in Eastern Standard Time.

Reports to: Program Manager

Direct Reports: None

Paid Leave: 25 annual leave days per year, 20 sick days per year, 12 self-care days per year, 9 paid public holidays per year

Other Benefits: Monthly trauma-informed coaching session with our Senior Mental Health Consultant, flexible work hours, and monthly work-from-home (WFH) reimbursement up to $50.

Application Deadline: July 12 at 11:59 pm EST

Ideal Start Date: Monday, August 17, 2026 (if not sooner!)

We highly encourage people with lived experience and/or people who identify as survivors of human trafficking to apply. We also encourage people who have been systematically excluded and/or institutionally oppressed, including women, BIPOC, LGBTQI+ individuals, and people with disabilities, to apply.

POSITION SUMMARY

The SA Institute Program Coordinator will be responsible for the program systems and coordination that power the Survivor Alliance Institute, ensuring that participants can successfully access, navigate, and engage in the program from acceptance through completion. This role serves as the central connector between systems, participants, and program delivery, holding the day-to-day flow of program operations across multiple concurrent cohorts, including live virtual cohorts and self-directed pathways.

The SA Institute Program Coordinator owns the day-to-day program infrastructure of the Institute, including administration of the Learning Management System (LMS), the Customer Relationship Management (CRM) system, and the participant journey from onboarding through completion. As the Institute scales, this role is essential to ensuring that systems remain organized, accessible, and reliable for participants and staff alike. The Coordinator coordinates schedules, timelines, and program milestones across cohorts; maintains accurate participant records; manages structured communication flows; administers participant surveys; and gathers reporting inputs that support the Program Manager and Program Director in funder reporting and program improvement. The SA Institute Program Coordinator also partners with the Program Manager on program-level budget tracking and invoice coordination.

The SA Institute Program Coordinator must be a highly organized systems-thinker with strong attention to detail and the ability to manage multiple priorities without losing track of deadlines or important information. The ideal candidate is comfortable working across digital platforms, learns new systems quickly, and brings strong written communication skills for participant-facing communication. The SA Institute Program Coordinator must also be relational and trauma-informed in their approach, since this role involves direct contact with participants with lived experience of human trafficking. This is a role with meaningful opportunities to build skills across facilitation, reporting, budget tracking, and team leadership, supported by the Program Manager. The Programs Coordinator reports to the Program Manager.

KEY RESPONSIBILITIES

Program Coordination & Systems Support

• Systems Administration: Support the administration and effective use of program systems, platforms, and tools that enable Institute operations and participant engagement.
• Program Coordination: Coordinate day-to-day implementation of Institute programs, ensuring activities, timelines, and operational processes run smoothly.
• Systems Integrity: Maintain accurate, organized, and reliable program records, participant information, and operational documentation.
• Process Improvement: Identify opportunities to strengthen systems, workflows, and operational practices that support program effectiveness and scalability.
• Operational Alignment: Coordinate across teams, systems, and processes to support seamless program delivery and participant engagement.

Participant Experience & Cohort Support

• Participant Experience: Support a positive, accessible, and consistent participant experience throughout the program lifecycle.
• Cohort Coordination: Coordinate participant onboarding, program milestones, cohort activities, and completion processes across Institute offerings.
• Participant Communications: Manage participant communications and ensure timely, accurate, and consistent information sharing.
• Participant Support: Respond to participant inquiries and coordinate support needs in collaboration with program staff.
• Engagement Monitoring: Monitor participant engagement and identify opportunities to strengthen participation, retention, and overall program experience.

Monitoring, Evaluation, Learning & Reporting

• Data Management: Maintain program data and records to support reporting, learning, and decision-making.
• MEL Support: Support monitoring, evaluation, and learning activities, including data collection, organization, and documentation.
• Reporting Coordination: Compile and organize information that contributes to grant reporting, program analysis, and organizational learning.
• Resource Tracking: Support budget tracking, expense documentation, and administrative processes related to program implementation.
• Administrative Support: Maintain organized records, documentation, and operational systems that support program accountability and effectiveness.

Facilitation & Program Delivery Support

• Facilitation Support: Support the successful delivery of Institute learning experiences through preparation, coordination, and participant support.
• Co-Facilitation: Contribute to facilitation efforts and participant engagement during Institute programming as appropriate.
• Learning Environment: Help create inclusive, organized, and trauma-informed learning environments for participants.
• Accessibility Coordination: Support accessibility, interpretation, translation, and accommodation needs to promote meaningful participation.
• Program Logistics: Coordinate operational aspects of learning experiences, meetings, trainings, and collaborative activities.

Team Collaboration & Organizational Support

• Team Coordination: Support collaborative communication and coordination across the Institute team and broader organization.
• Staff Support: Provide day-to-day guidance and coordination for assigned administrative and program support functions.
• Cross-Team Collaboration: Partner with colleagues to ensure alignment between participant experience, program delivery, and operational priorities.
• Values Alignment: Model Survivor Alliance’s values and contribute to a respectful, inclusive, and trauma-informed work environment.
• Organizational Participation: Participate in planning, team meetings, and organizational learning activities.

Professional Development & Organizational Learning

• Professional Growth: Engage in professional development opportunities that strengthen program coordination, facilitation, and leadership skills.
• Facilitation Development: Build facilitation knowledge and experience through training, observation, and practice opportunities.
• Continuous Learning: Participate in ongoing learning related to survivor leadership, trauma-informed practice, equity, and organizational development.
• Development Planning: Collaborate with supervisors to identify and pursue professional growth opportunities.
• Reflective Practice: Contribute to a culture of learning, reflection, accountability, and continuous improvement.

Survivor Alliance is an equal opportunity employer that does not discriminate on the basis of race, color, religion or belief, disability, gender, nationality, ethnicity, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, or any other status protected by law.

APPLICATION PROCESS

Applications will be reviewed on a rolling basis until the position is filled. Below is a tentative timeline based on an initial review of applications received by July 12, 2026.

Application Deadline: July 12, 2026 at 11:59 p.m. (with possibility of extension)

Screening Interviews: Week of July 20, 2026

Panel Interviews: Week of July 27, 2026

Ideal Start Date: Monday, August 17, 2026 (preference for earlier start date, if possible)

Step 1: Submit a resume or CV with a cover letter in PDF format (450 words maximum) that includes the information below.

• Describe how you align with one of our core values and how you have incorporated this value into your previous role(s) as an operations professional.
• Describe any contexts in which you have worked that have brought together people from different cultures, lived experiences, and perspectives.
• Include your name, email, phone number, and address.
• You may either combine the documents in a single file or save them individually with an appropriate title
• For example: FirstNameLastName_PC_CoverLetter+Resume.pdf
• Submit your documents to ***email_hidden***.

Step 2: If selected, we will offer you a 30-minute screening interview via Zoom.

Step 3: If we have a successful screening interview, we will offer you a panel interview via Zoom. At this stage, we may also request written samples in preparation for the panel interview.

Step 4: If we have a successful panel interview, please be prepared to submit references for a professional background check.

If you have a disability and would prefer to apply in a different format or would like us to make any reasonable adjustments to enable you to apply or attend any interview, please let us know.