Business Program and Project Management Specialist

FastTek Global

Project & Program Planning: Develop comprehensive project plans, defining the scope, goals, and deliverables for Pay initiatives in alignment with organizational and product roadmaps.
AI & Operations Automation: Drive problem-solving and continuous improvement initiatives by leading cross-functional teams to design, implement, and scale AI automation solutions for the operations team, streamlining manual workflows and improving operational efficiency.
Cross-Functional Facilitation: Facilitate the development effort by creating and monitoring an efficient, streamlined process between internal product/engineering teams and external payment vendors or financial partners.
Data-Driven Communication: Effectively communicate status updates to stakeholders and leadership across multiple organizations, utilizing configured data and analytics dashboards to provide clear, quantitative measurements of progress.
Delivery & Execution: Ensure project and program objectives, deliverables, and results are completed within the agreed-upon scope, timeline, budget, and allocated resources.
Data Configuration & Problem Solving: Provide accurate and insightful analysis by configuring and manipulating data to solve complex operational and transactional problems, presenting this data in clear dashboard formats for executive presentations and reviews.
Risk & Compliance Mitigation: Identify technical, operational, and financial risks inherent to payment processing, and create robust risk mitigation plans to ensure the timely and secure completion of projects.
Payment & Checkout Domain Expertise: Serve as a subject matter expert in payments, transactional flows, and customer checkout experiences, ensuring our platform (Stripe) meets industry standards and delivers a frictionless user experience.

Skills Required

Product Management, Automation, Data/Analytics dashboards

Product Management - Expected to assist with leading the product lifecycle, define user stories and product roadmaps, prioritize the backlog (e.g., in Jira), and collaborate with cross-functional engineering and design teams to deliver high-quality features.
Automation - Expected to identify manual, repetitive tasks and implement automated workflows (e.g., using Ai tools like Gemeni Pro and LLM) to improve team efficiency.
Data/Analytics dashboards - Expected to assist with work in progress design suggestions to build, and maintain interactive and user-friendly dashboard (e.g., using Power BI) to track key performance indicators (KPIs) and translate complex datasets into actionable business insights.

Skills Preferred

Customer Checkout Customer Checkout - Preferred familiarity with online cart and checkout flows, fraud monitoring, payment gateways, billing systems, digital wallet integrations, and optimizing checkout conversion rates to reduce customer friction.

Experience Required

Specialist Exp: 6 years in IT
3 years in Program Mgmt.
Expert in Proj Mgr

Education Required

Bachelor's Degree

Education Preferred

Master's Degree

Additional Information

Key Responsibilities & Duties

Program Planning & Execution: Define scope, timelines, and deliverables for Pay initiatives, ensuring on-time and on-budget delivery.
AI & Operations Automation: Lead cross-functional teams to design and implement AI-driven automation solutions that optimize manual operations workflows.
Data Configuration & Problem Solving: Configure and analyze complex operational and transactional data to solve problems and build KPI dashboards.
Cross-Functional Facilitation: Coordinate seamless collaboration between internal Product, Engineering, and Operations teams and external payment vendors.
Stakeholder Communication: Deliver clear, quantitative progress reports and status updates to leadership using data-driven insights.
Risk Mitigation: Identify technical, operational, and financial risks unique to payment processing and execute mitigation plans.
Payment Domain Expertise: Serve as the subject matter expert on payment systems, transactional flows, and customer checkout experiences.

Additional Info

At FastTek Global,

Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories . Also,

Doing the right thing is our mantra . We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !

FastTek Global is financially strong, privately held company that is 100% consultant and client focused .

We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Benefits

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

Medical and Dental (FastTek pays majority of the medical program)
Vision
Personal Time Off (PTO) Program
Long Term Disability (100% paid)
Life Insurance (100% paid)
401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, 2022, and 2023!

To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork

Find us on LinkedIn: https://www.linkedin.com/company/fasttek

You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/

AI & Hiring Disclosure

We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.

All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.

If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.

Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.

To learn more or exercise your rights, please contact us at ***email_hidden***.