Communications Manager

Creative Circle

Service Communications Manager

Overview of the Role

We are seeking a Service Communications Manager with strong marketing copywriting expertise to help shape and scale customer-facing communications for a rapidly growing mobility platform. This role partners closely with senior communications leadership to develop clear, compelling messaging that supports service expansion, product launches, and evolving customer experiences.

The ideal candidate blends exceptional writing skills with strong project management and cross-functional collaboration, ensuring brand voice consistency across a complex and fast-moving environment.

The Basics

Duration: 12 months
Hours: Full-time, ~40 hours/week (Monday-Friday, 8:00am-5:00pm)
Location: Hybrid; 3 days onsite in Foster City (Bayside), 2 days remote

Top 3 Required Qualifications

Advanced Marketing Copywriting Expertise - Proven ability to create clear, engaging, customer-facing content across multiple channels with a consistent brand voice.
Cross-Functional Communication & Partnering - Demonstrated success collaborating with Product, Marketing, Operations, and Support teams to develop aligned messaging.
Project Management in Complex Environments - Ability to track evolving product/service developments and translate them into timely, accurate communications.

Other Qualifications

4-8 years of experience in communications, marketing copywriting, or related roles within the technology sector
Strong portfolio of customer-facing content across digital platforms (web, email, support content, etc.)
Exceptional attention to detail and organizational skills
Ability to manage multiple projects and deadlines simultaneously
Comfortable navigating ambiguity and adapting quickly in fast-paced environments
Experience developing communication strategies, playbooks, or scalable messaging frameworks

Bonus

Experience supporting market expansions or new city/service launches
Background in product marketing or product content design
Exposure to transportation, mobility, or app-based services
Experience developing customer support scripts or operational FAQs
Familiarity with AI tools to improve content workflows
Bachelor's degree or equivalent experience

Key Responsibilities

Write and edit high-quality, on-brand marketing copy for customer-facing channels, including website content, emails, service updates, and support materials
Support the adaptation and localization of communications as services expand into new markets
Track product and service developments across cross-functional teams to ensure messaging reflects current features and milestones
Build and maintain communications playbooks to support launches, expansions, and operational readiness
Manage and update the external messaging ecosystem, ensuring all customer communications remain accurate and aligned
Partner with internal stakeholders to bridge communication gaps and ensure cohesive messaging across teams
Maintain project trackers and support reporting for team updates and communication planning
Contribute to brand voice development, documentation, and scalable communication frameworks
Support creative initiatives including naming conventions for products, features, and service elements

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.

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April Segedi - Recruiter

For Creative Circle to represent you for this opportunity, you must be currently authorized to work in the United States without the need of employer sponsorship for a non-immigrant visa such as a H-1B, TN, or O visa. We do not support or provide training for STEM/OPT programs. Additionally, you must be physically located in and perform the work for our client in the United States.This is a new role.

This job was first posted by Creative Circle on 06/29/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth Creative Circle is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Everforth Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. Anthem / Blue Cross Blue Shield creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Creative Circle.