Front Desk Assistant

Orlando Ballet

Work That Entertains, Educates, and Inspires

At Orlando Ballet, your role is more than a job—it’s a chance to contribute to a powerful artistic mission. Whether you’re behind the scenes or in the community, your work supports iconic performances, enriching educational programs, and access to dance for all. Join a team who are passionate about excellence, purpose-driven, and deeply connected to the cultural fabric of Central Florida.

Culture & Values

At Orlando Ballet, our culture is rooted in excellence, collaboration, and community. We believe in the transformative power of dance—not only on stage, but in everyday lives. Whether we’re preparing for Main Stage performances, teaching in schools, or welcoming new audiences, we lead with passion, integrity, and a deep commitment to our mission. We celebrate creativity, value diverse perspectives, and foster an environment where every team member plays a meaningful role in delivering the highest quality of dance to our community.

JOB TITLE: Front Desk Assistant

DEPARTMENT: School

REPORTS TO: Sr. Manager of School Administration

LOCATION: Harriett’s Orlando Ballet Centre, 600 N. Lake Formosa Drive, Orlando, FL 32803

POSITION DATE: August 2026

POSITION STATUS: Full-time

SCHEDULE: Mondays-Wednesdays 1-9:15pm, Thursdays 1:30-9:15pm, Saturdays 8:30am-3pm

COMPENSATION: $16/hour

BENEFITS: All standard in coordination with employee handbook policies including health insurance for full-time employees

Basic Purpose and Objective of the Role

Under the direction of the Sr. Manager of School Administration, the Front Desk Assistant will provide a warm and welcoming presence to visitors at Harriett’s Orlando Ballet Centre. They will be stationed at the front desk to welcome, engage, and direct visitors, distribute general information, answer the phone, and provide general administrative assistance.

Orlando Ballet is seeking an independent, highly organized individual with experience in customer service, strong interpersonal skills, exceptional attention to detail, and a commitment to supporting Orlando Ballet in its mission to entertain, educate and enrich through the highest quality of dance.

Responsibilities include, but are not limited to

Welcoming visitors and ensuring they are properly checked in;

Answering phones, forwarding calls or taking messages for staff as needed;

Answering general inquiries about the organization, facility, and parking;

Taking initiative to assist and direct visitors as needed;

Suggesting opportunities for engaging with Orlando Ballet by taking classes, purchasing tickets, donating, or volunteering;

Monitoring lobby area to ensure smooth operations;

Assist all OB departments with special projects as needed;

Other duties as assigned.

Physical Demands and Work Environment

Ability to remain stationary or stand of extended periods while staffing the front desk and assisting visitors.

Ability to move throughout the facility to assist students, families, faculty, and guests.

Ability to occasionally lift, carry, push, or pull up to 25 pounds including, but not limited to, office supplies, packages, and classroom equipment

Ability to work in a busy, customer-focused environment with frequent interruptions and changing priorities.

Ability to respond appropriately and efficiently in emergency situations and assist with facility evacuations or safety procedures when necessary.

Required Qualifications

2+ years of prior administrative and/or customer service experience;

Excellent organizational, customer service, and communications skills (English speaking required, Spanish speaking a plus);

Proven track record of ability to work independently, with great attention to detail and flexibility, in a fast-paced atmosphere under established time constraints;

Ability to use computer systems, familiarity with Windows and Mac operating systems and proficiency in Microsoft Office Suite

Preferred Qualifications

College coursework in business, nonprofit management, or another related field

Experience in a nonprofit or arts environment

To apply for this position, please send a resume and cover letter to ***email_hidden***.

Please note that Orlando Ballet is an equal opportunity employer and a drug free workplace. Additionally, as required by Florida law, Orlando Ballet participates in E-Verify and will provide the federal government with Form I-9 information to confirm that individuals who have been offered employment at Orlando Ballet are authorized to work in the U.S.

Benefits

At Orlando Ballet, we believe a supportive and inspiring environment helps our team thrive. In addition to meaningful work, employees enjoy a range of benefits designed to promote wellness, creativity, and connection to the arts and community.

Complimentary tickets to Main Stage performances
Complimentary Fitness Thru Dance classes
Discounts on Orlando Ballet merchandise and Orlando Ballet School tuition
Modern, state-of-the-art offices and studios (opened in 2020)
Scenic location on Lake Formosa in Loch Haven Cultural Park
Just minutes from downtown Orlando
Walking distance to Ivanhoe Village dining, shopping, and SunRail station