Clinical Support Assistant

Primary City/State

Phoenix, Arizona

Department Name

Preadmission Svcs-Hosp

Work Shift

Day

Job Category

Administrative Services

For 2025, Banner Health was named to Fortune’s Most Innovative Companies in America list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re honored to be recognized for our commitment to the latest health care advancements and excellent patient care.

Banner University Medical Center Phoenix is a level 1 Trauma, Magnet, Teaching hospital. The main operating rooms have 24 suites that include 2 Hybrid, 2 DaVinci rooms and MIS rooms. Specialties make working Banner University Medical Center an exciting and diverse place to challenge yourself. The specialties include: General, Trauma, ENT, OMFS, Plastics, Ortho, Neuro, Robotics, Gyn, Urology, Ophthalmology, vascular, transplants, TAVR’s, hearts, Bariatric and NICU babies. As a large and busy hospital we preform over 300 cases weekly.

As a Clinical Suppor t Assistant in the Preop Pacu unit, you will bring your excellent time management skills and administrative experience to our department! This position will have responsibility for supporting multiple service lines and the opportunity to work with different leaders within the team. Responsibilities for this position will include managing time cards and other administrative functions.

SHIFT DETAILS

Employment Type: Full-time

Hours per Week: 5-8s

Shift: 7 AM - 3:30 PM

Schedule: Monday-Friday

Call: No call or weekends required!

Enjoy a flat rate $5/hr for call, $3/hour weekend shift differential and an 18%-night shift differential, when applicable.

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position provides clerical and administrative services and assistance requiring occasional discretion and judgement. This position will support the service line or department Director with timecard editing, field file management and occupational health tracking. This position will track equipment as appropriate. This position will assist with compiling audits and compliance reports as well as submitting security requests for system access for team members. This position will create onboarding schedules and new hire activities.

CORE FUNCTIONS

1. Provides advanced administrative support for an executive or large/complex department or provides advanced/specialized business support. Demonstrates excellence in organization, communication and human relations skills. Demonstrates strong understanding of office or area practices, procedures and business terminology. Demonstrates speed and accuracy with word processing. Shows ability to organize, prioritize and multi-task workload in a fast-paced environment.

2. Provides customer service skills. Excellence in advanced administrative skills such as dictation, transcription, presentation development and meeting planning; or excellence in advanced business support skills such as data management, compilation and manipulation.

3. Uses established policies and general instructions and procedures to resolve a variety of problems. Chooses best alternative from group of known possibilities. Maintains records and/or files for assigned area. Ensures appropriate documentation is timely and accurately entered in the departmental application.

4. Prepares, collates, and distributes various reports in a timely and accurate manner. Demonstrates ability to complete or handle recurring department projects or one-time projects, as directed by supervisor. Prioritizes and organizes own work. Uses discretion to modify work practices to achieve results or improve efficiency. Receives high- level work direction, with after the fact review.

5. May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Significant experience, typically gained through 3 years relevant work experience . Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have excellent oral, written and interpersonal communication skills to effectively interact with department personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins. Must have a working knowledge of personal software package to perform the clerical and administrative functions described above. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.