Manager, Gift Shop (Full-Time, 40, Day)

RESPONSIBILITIES

I. JOB SUMMARY/RESPONSIBILITIES

• Oversees retail operations of The Queen’s Medical Center’s gift shops (Punchbowl and West) including on-line and remote services.
• Ensures effective operations while delivering outstanding service to customers and generating revenue for the hospital.
• Responsibilities include but not limited to: budgeting and revenue strategy, oversight of staffing, training, service strategy, inventory/product management, inventory and point of sale (POS) systems, reporting and compliance.

II. TYPICAL PHYSICAL DEMANDS

• Essential: finger dexterity, seeing, hearing, speaking.
• Continuous: static gripping of an object for prolonged periods.
• Frequent: standing, walking.
• Occasional: sitting, stooping/bending, climbing stairs, walking on uneven ground, lifting and carrying up to 30 pounds, pushing and pulling, reaching above, at and below shoulder level, frequent gripping of an object.
• Operates computer, cash register, calculator, telephone, fax and printer.

III. TYPICAL WORKING CONDITIONS

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS

A. EDUCATION/CERTIFICATION AND LICENSURE:

• Bachelor’s degree in business, retail, marketing or related discipline or four (4) years in retail, buying and/or merchandising experience may be substituted for educational requirement.

B. EXPERIENCE:

• In addition to educational requirement, minimum of three (3) years of managing retail operations including staff supervision and retail strategy. Proven experience in building revenue-generating retail operations with outstanding service and staff retention.

o Strong knowledge of retail technology and inventory management systems.

o Ability to manage and generate sales data and reporting.

o Proficient in Microsoft Office applications including Excel.

o Skill in retail planning, resource management, and marketing.

o Excellent customer service skills to interact effectively with peers, patients/families, visitors, hospital staff and vendors.

Equal Opportunity Employer / Disability / Vet

Your Health. Our Legacy

Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai‘i.

Compassion guides our actions

Aloha inspires us in all that we do

Respect and understanding are essential for the dignity of all

Excellence is our quest