Associate, Volunteer Operations

Position Title: Associate, Volunteer Operations

Reports to: Manager, Volunteer Operations

Department: Experience

Location: Causeway Center

Classification: On-site

Core Hours: Interim/Training Schedule: Monday - Friday, 9:00a - 5:30p.

Permanent Schedule effective October 2026: Mondays, 9:00a - 5:30p; Tuesday - Friday, 11:30a - 8:00p

Status: Nonexempt or Exempt

Range: $20.00/hr

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and we are a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners. But we know food alone won’t solve hunger – that’s why we’re redefining that it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America Network, we will work to dismantle barriers for individuals, families, and seniors across our area – because it’s possible.

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginists, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

SUMMARY

This is your opportunity to be the driving force to providing memorable, impactful volunteer experiences. In this position, the Volunteer Operations Associate will oversee all operations and warehouse volunteer activities, providing an excellent volunteer experience to support our mission of building people-focused solutions. This position is responsible for managing large groups of volunteers at The Causeway Center while collaborating across multiple departments to complete organizational goals.

DUTIES and RESPONSIBILITIES

• Exemplifies the desired culture and philosophies of Feeding Tampa Bay
• Implements and organizes on-site warehousing volunteer activities while collaborating across multiple departments
• Facilitates an excellent volunteer experience for all by providing customer service, clear orientation, and celebration of volunteers’ work
• Communicates regularly with volunteers and community supporters. Understanding how we can best achieve our goals while giving them an impactful experience
• Utilizes the Waerlinx inventory management system to track all inventory moving through Volunteer Square and the Cool Room, helping to maintain real-time data for seamless operations.
• Safely operates forklifts (sit-down, stand-up, and reach lifts) and pallet-jacks (electric and manual) to transport, rack, stack, and retrieve pallets.
• Pays close attention to detail regarding inventory processes, ensuring accurate reporting of volunteer impact
• Utilizes Salesforce and the volunteer management system to assist with data collection, including entering volunteer information, donor information, and community supporter information while providing reports.
• Works with key staff to turn volunteers into donors and donors into volunteers.
• Maintains a positive customer relationship with volunteers, partner agencies, donors, guests, neighbors and colleagues while leading the team to provide excellent customer service across all these parties.
• Helps with “all hands on deck” activities, including operating in a flexed schedule during disaster-relief & recovery times
• Exemplifies the desired culture and philosophies of Feeding Tampa Bay. Contributes to building a positive team spirit.
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.
• Ability to work Monday-Friday with flexibility for some nights and holidays. Training will take place for 1-2 months during the daytime shifts, then associates will transition to an evening shift, 11:30-8:00pm.
• Maintains a culture of Clean + Safe.
• May perform other duties as assigned.
• This position is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Excel working in a fast-paced, evolving environment and demonstrate the ability to embrace the FTB’s commitment to treat all people with equity and respect in pursuit of our mission to feed people in need and mobilize our community to eliminate hunger
• Thrives in a dynamic, fast-paced environment and is dedicated to supporting FTB’s mission of eliminating hunger by treating all individuals with equity and respect.
• Ability to juggle multiple projects with attention to detail and accuracy while adhering to deadlines in a high-energy, fast-paced environment.
• This position is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Lifting up to 80lb will be required.
• Experience in warehousing, forklift operation & logistics preferred, willingness to learn is required.
• Experience and comfortability with public speaking and leads groups of people in tasks
• Experience working with inventory management systems preferred, willingness to learn required.
• The candidate's schedule must be flexible with the ability to work nights and mornings, weekends, and holidays.
• High School Diploma or General Education Degree (GED) preferred.
• Proficiency in MS Office and Google Suite preferred.
• Excellent oral, written and interpersonal communication skills, with high professionalism.
• Experience managing large groups of volunteers is preferred.
• Willing to actively participate in mission-driven programs, such as food distribution initiatives and disaster relief operations as needed.
• All internal candidates must be in good standing with no corrective actions within the last 90 days.