Development Services Representative

Overview

This position Is the first person many people will encounter with Development Services, and as such must present a polished and professional demeanor. The Development Services Representative will have broad knowledge about all aspects of the department. They will answer incoming telephone calls and assist walk-in customers with basic questions about processes, requirements, required paperwork, zoning and related code questions, and direct customers to the correct staff member for more detailed information.

Responsibilities

• Answer phone calls and assist walk Ins, ensure the correct Information is recorded for all walk- In and phone customers in order to maintain correct records.
• Have broad knowledge of all aspects of the department. Know processes and procedures for all department services. Understand where to locate relevant Information from various sources
• Know what questions to ask customers to gain a proper understanding of their needs. Ensure staff is aware of customer's needs before they interact with the customer
• Understand how to create accounts, apply for permits and schedule inspections through the Dynamic Portal. Assist customers with questions about all aspects of the Dynamic Portal functions

Position Type and Typical Hours of Work

• Non-Exempt – Full-Time
• Non rotating 40-hour work week, Monday - Friday, 8:00 am - 5:00 pm; must be available to work additional hours as needed
• Flexibility to work evenings, weekends, and holidays is a schedule requirement
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Qualifications

• High School Diploma/GED
• Six months to one year of experience

Licenses and Certifications

Required

• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire

Required to obtain within six (6) months of hire

National Customer Service Association- Certified Customer Service Professional

Employment Testing

• Criminal Background Check: Yes
• Motor Vehicle Record Check: Yes
• Drug Screening: Yes
• Physical Exam: Yes
Clearinghouse Query: No

Basis of Rating

A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.

Supplemental Information

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.