Relationship Management Specialist

Brief Description

About K12 Coalition

K12 Coalition provides products and services that help K-12 schools and teachers achieve transformational learning outcomes. We tackle many of today’s toughest education obstacles, including teacher certification, test preparation, professional learning, curriculum, consulting, and strategic planning. K12 Coalition came together when educators with deep experience as teachers, school leaders, and high-level district administrators observed a genuine need for something better. Our divisions include iteach, Passage Preparation, Teaching Channel, Lavinia Group, and Keys to Literacy.

About Keys To Literacy

Keys to Literacy is dedicated to strengthening reading and writing instruction at every level through evidence-based literacy coaching, leadership development, and professional learning. Grounded in the belief that literacy is the foundation for all learning and essential to long-term success, our work centers on equipping educators and leaders with the knowledge and tools to drive meaningful outcomes for students.

We partner with educators, school and district leaders, State Departments of Education, and Institutions of Higher Education to deliver comprehensive literacy solutions. Through professional development, coaching, consulting, and training, we provide support across in-person, virtual, and asynchronous formats to meet the evolving needs of our partners. Keys to Literacy brings deep expertise and a sustained commitment to advancing effective, research-aligned literacy instruction.

Employment Type

• Full-Time
• Exempt
• Salaried

Location: Remote, available from anywhere within the U.S.

The Opportunity

At Keys to Literacy, a division of K12 Coalition, the Relationship Management Specialist serves as an important connection point between KTL consultants, relationship managers, office staff, and senior leadership. This role supports the coordination of administrative processes, client-related activities, and communication across teams to help ensure work is completed accurately and efficiently.

The Relationship Management Specialist reports to the Assistant Director, Relationship Management.

What You’ll Do

Administrative & Liaison Support

• Provide administrative support to office staff, relationship managers, and senior leadership

Contract & Client Management

• Manage and monitor contract records in Salesforce, including tracking remaining days, public sessions, and other key milestones
• Ensure client-related tasks and deliverables are completed accurately and within established timelines

Conference & Event Support

• Coordinate conference-related logistics, including shipping and receiving, inventory management, and sponsorship activities
• Manage lead tracking, follow-up communications, and outreach related to potential partnership opportunities
• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives

Qualifications

• 3-5 years of experience in client services, account management, administrative support, project coordination, or a related field
• Strong attention to detail with the ability to identify issues, maintain accuracy, and follow through on assigned responsibilities
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Demonstrated problem-solving skills and the ability to adapt to changing priorities and business needs
• Strong written and verbal communication skills, with the ability to communicate effectively and professionally with a variety of audiences
• Proficiency with Microsoft PowerPoint, Google Workspace (Docs and Sheets), Salesforce, Zoom, and other business applications

How We Work at K12 Coalition

Our work is grounded in five Core Competencies that guide how we collaborate, support others, and move work forward: Accountability, Adaptability, Collaboration, Customer Service Orientation, and Initiative.

• Accountability: Following through on work, owning commitments, and communicating progress or challenges along the way.
• Adaptability: Navigating change with flexibility and focus as priorities, information, or needs shift.
• Collaboration: Working together across roles and perspectives to achieve shared goals.
• Customer Service Orientation: Meeting the needs of internal and external partners with clarity, responsiveness, and follow-through.
• Initiative: Taking action without waiting to be asked and looking for ways to improve systems, processes, or experiences.

Compensation Range

The compensation range for this position is $55,000 - $65,000.

As part of our commitment to maintaining fair and consistent compensation practices, new hires are typically brought into the organization at a salary between the band minimum and midpoint, based on their qualifications, location, internal alignment, and the budgeted amount for the role.

Why Work with Us

We believe in supporting the whole employee by offering a comprehensive benefits package designed to meet diverse needs. Our full-time employee benefits include flexible time off, paid parental leave, comprehensive medical, dental, and vision insurance, and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being.

Our Selection Process

Our selection process typically includes an online application, a short phone interview, a hiring manager interview, a candidate exercise, and a final interview.

Equal Employment Opportunity

K12 Coalition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need assistance or accommodation during the interview process due to a disability, please email us at ***email_hidden***. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Protecting Your Job Search

K12 Coalition Is Committed To a Transparent And Secure Recruitment Process. Please Keep The Following In Mind As You Explore Opportunities With Us:

• Official communication: All recruitment-related communication will come from an @k12coalition.com email address. We do not use messaging platforms for recruiting.
• Application process: We do not send unsolicited job offers. All open positions are listed on our official Careers Page, and any offer follows a formal interview process.
• No upfront payments: We will never ask candidates to pay fees of any kind during the hiring process, including for training materials, background checks, or equipment.

If you receive any communication that does not align with the above, please report it to ***email_hidden***. Your security matters to us.

Requirements

Employment Type:

• Full-Time
• Exempt
• Salaried

Location: Remote, available from anywhere within the U.S.

The Opportunity

At Keys to Literacy, a division of K12 Coalition, the Relationship Management Specialist serves as an important connection point between KTL consultants, relationship managers, office staff, and senior leadership. This role supports the coordination of administrative processes, client-related activities, and communication across teams to help ensure work is completed accurately and efficiently.

The Relationship Management Specialist reports to the Vice President, Senior Director of Relationship Management.

What You’ll Do

Administrative & Liaison Support

• Provide administrative support to consultants, office staff, relationship managers, and senior leadership
• Serve as a liaison between KTL consultants and Relationship Managers to support communication, coordination, and follow-through

Contract & Client Management

• Manage and monitor contract records in Salesforce, including tracking remaining days, public sessions, and other key milestones
• Ensure client-related tasks and deliverables are completed accurately and within established timelines
• Support client communications through email, phone, and virtual meetings as needed.

Conference & Event Support

• Coordinate conference-related logistics, including shipping and receiving, inventory management, and sponsorship activities
• Manage lead tracking, follow-up communications, and outreach related to potential partnership opportunities
• Support the team with additional tasks and responsibilities as needed to help meet evolving organizational goals and objectives

Qualifications

• 3-5 years of experience in client services, account management, administrative support, project coordination, or a related field
• Strong attention to detail with the ability to identify issues, maintain accuracy, and follow through on assigned responsibilities
• Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment
• Demonstrated problem-solving skills and the ability to adapt to changing priorities and business needs
• Strong written and verbal communication skills, with the ability to communicate effectively and professionally with a variety of audiences
• Proficiency with Microsoft PowerPoint, Google Workspace (Docs and Sheets), Salesforce, Zoom, and other business applications

How We Work at K12 Coalition

Our work is grounded in five Core Competencies that guide how we collaborate, support others, and move work forward: Accountability, Adaptability, Collaboration, Customer Service Orientation, and Initiative.

• Accountability: Following through on work, owning commitments, and communicating progress or challenges along the way.
• Adaptability: Navigating change with flexibility and focus as priorities, information, or needs shift.
• Collaboration: Working together across roles and perspectives to achieve shared goals.
• Customer Service Orientation: Meeting the needs of internal and external partners with clarity, responsiveness, and follow-through.
• Initiative: Taking action without waiting to be asked and looking for ways to improve systems, processes, or experiences.

Compensation Range

The compensation range for this position is [Enter Range].

As part of our commitment to maintaining fair and consistent compensation practices, new hires are typically brought into the organization at a salary between the band minimum and midpoint, based on their qualifications, location, internal alignment, and the budgeted amount for the role.

Why Work with Us

We believe in supporting the whole employee by offering a comprehensive benefits package designed to meet diverse needs. Our full-time employee benefits include flexible time off, paid parental leave, comprehensive medical, dental, and vision insurance, and a 401(k) with company matching. We are committed to fostering a work environment that promotes both personal and professional well-being.

Our Selection Process

Our selection process typically includes an online application, a short phone interview, a hiring manager interview, a candidate exercise, and a final interview.

Equal Employment Opportunity

K12 Coalition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need assistance or accommodation during the interview process due to a disability, please email us at ***email_hidden***. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Protecting Your Job Search

K12 Coalition Is Committed To a Transparent And Secure Recruitment Process. Please Keep The Following In Mind As You Explore Opportunities With Us:

• Official communication: All recruitment-related communication will come from an @k12coalition.com email address. We do not use messaging platforms for recruiting.
• Application process: We do not send unsolicited job offers. All open positions are listed on our official Careers Page, and any offer follows a formal interview process.
• No upfront payments: We will never ask candidates to pay fees of any kind during the hiring process, including for training materials, background checks, or equipment.

If you receive any communication that does not align with the above, please report it to ***email_hidden***. Your security matters to us.