Box Office & Rentals Manager

Box Office & Rentals Manager

Direct Report: Executive Director

Employment Status: Part-Time (24-32 Hours/Week Average)

Compensation: $15.00-$18.00/hour

https://www.albuquerquelittletheatre.org

Position Summary

The Box Office & Rentals Manager oversees daily ticketing, patron services, concessions, rental administration, and related administrative functions. This position serves as a primary point of contact for patrons, renters, volunteers, and guests while ensuring exceptional customer service, accurate financial reporting, and efficient operational support for all of Albuquerque Little Theatre’s programs and events.

Primary Responsibilities

• Manage all ticketing operations, including subscriptions, single-ticket sales, exchanges, group sales, and complimentary tickets.
• Deliver outstanding customer service in-person, by phone, mail, and via email.
• Coordinate front-of-house operations, concessions, volunteer scheduling, and cash reconciliation during performances and events.
• Administer facility rentals, including responding to inquiries, preparing rental agreements, coordinating logistics, tracking payments, and serving as the primary liaison for rental clients.
• Maintain accurate ticketing, attendance, rental, and financial records.
• Support donor database maintenance and general administrative operations.
• Collaborate with leadership and marketing staff to enhance patron engagement and audience growth.
• Other duties as assigned by the Executive Director.

Qualifications

• Excellent professional customer service, communication, and organizational skills.
• Experience cash handling and basic administrative functions.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and Google Workspace; experience with ticketing or CRM software preferred.
• Ability to learn and implement new technical systems.
• Evening and weekend availability required during productions and special events.

Albuquerque Little Theatre is an equal opportunity employer and encourages applicants from all backgrounds to apply.

Work Environment

Some features of the work environment will include: Dedicated desk space in a semi-private box office, significant computer screen time, background noise, and multiple collaborative workspaces. Theatre rental space work involves bright and occasional flashing lights, total darkness, sometimes unexpected sounds, and heights (lifts and catwalks).

TO APPLY

Interested applicants can apply by submitting a Cover Letter & Resume containing 3 References to Executive Director, Jon Montgomery. Please email all materials in one .pdf file to ***email_hidden***

Position will remain open until filled.

Albuquerque Little Theatre is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment without regard to race, color, religion, gender, gender identity or expression, marital or familial status, sexual orientation, national origin, disability, age, or veteran status.