Director of Campus Operations, 2 Hour Learning - $200,000/year USD

You tour a facility and immediately notice what's wrong — the ceiling tile that came loose and wasn't reported, the HVAC unit making noise for days, the landscaping contractor who completed only part of the work but submitted a full invoice. You address problems before a customer raises a concern. You resolve issues before anyone realizes they existed.

That sense is what this role requires. 2 Hour Learning runs high-quality K–12 campuses where families expect an environment that is secure, reliable, and presentation-ready at all times — not only when events are scheduled. You will maintain that expectation throughout the Northeast: Manhattan serves as your base campus, with routine travel to facilities in CT, MA, and PA. Your contribution determines whether a campus maintains a premium standard or gradually deteriorates between leadership visits.

Year one focuses heavily on establishing standards and cleaning up vendor relationships — defining what "ready" means, creating the audit schedule, removing vendors who fail to deliver, and bringing Campus Coordinators and Site Specialists into a consistent operational rhythm. As the region expands and your framework matures, the role transitions to ongoing regional oversight: you become the operator the organization relies on when opening a new campus, responding to an emergency, or revising a standard.

This is a field-based position. If you prefer to oversee operations remotely, this role is not suitable. If you want direct control over whether 25+ schools maintain a premium environment daily — and the autonomy to ensure that happens — continue reading.

What You Will Be Doing

• Performing scheduled on-site inspections at Northeast campuses using documented standards for cleanliness, HVAC, safety, security, signage, landscaping, furniture, and tour-readiness — and converting inspection results into confirmed corrective measures
• Responding to facilities problems and emergencies, coordinating with vendors, and closing work orders only once issues are confirmed resolved (urgent within 24 hours, standard within 1 week)
• Overseeing local vendor execution against service-level agreements, removing vendors who fail consistently, renegotiating contracts, and conducting direct accountability discussions on quality and cost performance
• Establishing a weekly operational cadence with Campus Coordinators and Site Specialists so that all campuses execute standardized procedures, not improvised responses
• Overseeing significant campus improvement projects (HVAC replacements, interior updates, landscaping, AV/networking installations) delivered on time and within budget, with minimal student disruption
• Documenting global operating standards and AI-enabled procurement frameworks (leveraging ticketing platforms, IoT/predictive maintenance tools, and centralized sourcing systems) to ensure uniform campus launch and operation
• Delivering concise weekly written updates on regional performance, vendor execution, escalations, and capital expenditure variance

What You Won’t Be Doing

• Operating remotely via software — this position demands consistent physical presence at Manhattan and 20–40% travel to regional locations (CT, MA, PA)
• Planning new campuses from the ground up or managing construction delivery — capital expansion is handled by a separate team
• Creating company-wide procurement policy without field validation — your standards derive from direct site observation
• Working within clean organizational structures with formal authority over all personnel affecting your work — you will enforce accountability through clarity, documented follow-through, and rejection of ambiguous vendor schedules
• Treating "tour-ready only during leadership visits" as acceptable — recurring problems are diagnosed at the root, not repeatedly ticketed
• Operating in reactive firefighting mode by default — the audit schedule and predictive maintenance tools exist to identify failures before they generate complaints

Director Of Campus Operations Key Responsibilities

Maintain every campus in the Northeast region as safe, premium, and tour-ready on a daily basis.

Basic Requirements

• Located in New York City or within commuting range, prepared to work primarily from the Manhattan campus with 20–40% regional travel
• Authorized to work legally in the United States without requiring visa sponsorship
• 5+ years of experience managing multi-site facilities, regional operations, hospitality operations, retail operations, or school operations
• Documented success holding vendor-managed services accountable for quality, cost, and SLA compliance across multiple sites
• Hands-on experience addressing urgent facilities issues (safety, HVAC, security, cleanliness) with quantifiable customer-experience outcomes
• Consistent written operational practice: issue tracking, escalation documentation, vendor follow-up, weekly regional performance reports
• Confirmed use of contemporary operations platforms (ticketing systems, IoT/predictive maintenance, AI-assisted procurement or planning)

Nice-to-have Requirements

• Multi-site operations leadership in premium hospitality, luxury retail, private K–12, or healthcare networks serving high-expectation clients
• Experience building or repairing a regional operating model that previously depended on individual heroics instead of documented standards
• History of removing underperforming vendors and developing a reliable local vendor network
• Experience directing capital improvement projects (HVAC, AV/networking, landscaping, interior upgrades) in active, customer-facing facilities
• Experience in an AI-first operational environment where playbooks, dashboards, and predictive tools handle routine tasks so people concentrate on judgment

About 2 Hour Learning

Education is broken, but 2 Hour Learning is proving it doesn’t have to be. They’re tearing down the outdated one-size-fits-all model and replacing it with AI-driven personalized learning that helps kids master academics in just two hours a day.

With students consistently ranking in the top 1-2% nationally and the top 20% achieving an astonishing 6.5x growth, they’re proving that smarter learning is possible. At 2 Hour Learning, it’s talent and performance that matter.

They offer a dynamic, on-campus and remote-friendly environment where innovators, educators, and AI specialists can be a part of fixing a broken school system.

2 Hour Learning is reprogramming learning for the AI era.

Here’s How They’re Fixing It.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5714-US-Paterson-DirectorofCamp