IT Support Specialist

Position will work a hybrid work schedule (combination of onsite and remote work each week).

Position summary

The IT Support Specialist provides day-to-day technology support for employees throughout the

organization. The position serves as a primary point of contact for employee technology needs

through email, remote support, phone, and occasional onsite assistance. Responsibilities include

onboarding and offboarding, account administration, Microsoft 365 support, HRIS and employee

portal support, computer deployment, inventory management, shipping equipment to remote

employees, and general technical assistance. Success is measured by responsiveness, accuracy,

customer service, and a willingness to continually learn.

Tasks

• Provide technical support through email, remote support, phone, and in-person assistance.
• Troubleshoot Windows computers, Microsoft 365, printers, peripherals, and business applications.
• Create, modify, and disable employee accounts for Microsoft 365, HRIS, employee portal, and

other systems.

• Reset passwords and resolve account access issues.
• Configure, deploy, inventory, package, and ship technology equipment.
• Support onboarding/offboarding by provisioning accounts and preparing equipment.
• Maintain accurate documentation of support requests, equipment assignments, and procedures.
• Assist with office technology, IT projects, and other duties as assigned.

Skills

• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
• Problem Solving - Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Communications Skills – Excellent oral and written communications skills. Demonstrates a patient customer-service oriented mindset.

Attributes: `

• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Position will work a hybrid work schedule (combination of onsite and remote work each week).

Education and Experience: Required: High school diploma or GED and one to two years of customer service, administrative help desk, or technical support experience. Basic knowledge of Windows, basic user management in Azure/Entra ID and Microsoft 365. Strong organizational and problem-solving skills. Preferred: Associate's or Bachelor's degree in Information Technology or related field. Experience supporting Microsoft 365, HRIS systems, employee account administration, and remote users.

• Must be able to lift up to 40lbs

Security Clearance: Employee must undergo a favorable background check through local and national criminal databases and credit check.