Court Operations Lead
Maricopa County
Posting Date
07/07/26
Application Deadline
07/12/26
Pay Range
Anticipated Hiring Range: $21.75 - $29.13 hourly
Full Pay Range: $21.75 – $36.50 hourly
Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. A higher wage would be offered only based on legal experience (e.g. with a law firm). Additional questions regarding pay can be discussed with HR during the hiring process if you are offered a position.
This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.
Job Type
Unclassified
Department
Clerk of the Superior Court
About the Position
Are you a natural-born leader with excellent customer service skills? Then consider applying to our Court Operations Lead position!
As the Court Operations Lead, you will provide direction to the Clerk of the Superior Court (COSC) staff and assist supervisors and management with the completion of administrative duties, training, and research. You will also provide the public, legal community, courts, county, and other governmental agencies access to the judicial system and related public records, to allow them to pursue legal processes and/or obtain and maintain legal and financial records and information .
This position has the opportunity for a flex/hybrid schedule after training is completed successfully.
Join a team on a mission to provide fair and equitable access to justice. Clerk of the Superior Court is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community.
Every member plays a vital role in providing services for the justice system, the legal community, and the general public.
COSC adopted Factors for Success to provide transparent guidance for sustainability, strategic initiative achievement, positive learning culture, and inclusivity by linking foundational skills and value-based behaviors. The four Factors for Success and related competencies are:
Thought: Have and use the appropriate knowledge. (Business Acumen, Customer Focus, Strategic Mindset)
Results: Take initiative and be accountable for results. (Takes Initiative, Ensures Accountability, Results Focused)
People: Effectively communicate and interact with others. (Influential, Develops/Others Teamwork, Collaborative)
Self: Recognize and reflect on oneself and one’s behavior. (Authentic, Aware, Flexible)
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance, with hybrid work schedule options
Opportunities for growth and development within Maricopa County
Low-cost, high-value healthcare for you and your qualifying dependents
Child care benefits including access to our on-site center Maricopa County Kids Club , dedicated to serving Maricopa County families exclusively
Paid vacation, sick time, and parental leave
Extensive wellness program, including an incentive
Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1
Learn more at Work With Us | Maricopa County, AZ
We Require
T hree years’ experience with at least one year of customer service and two years of clerical/administrative experience OR
Two years at the Clerk of the Superior Court as a Justice System Clerk or higher
High school diploma or GED
An equivalent combination of post-secondary education and/or experience may substitute for the minimum qualifications on a year-for-year basis
Job Contributions
Provides lead direction to staff by distributing and assigning incoming work
Proactively manages and de-escalates tense or challenging interactions by remaining calm, composed, and professional at all times.
Performs quality assurance inventory audits to ensure the highest quality standards and maintains statistical data for status reports; reviews and interprets court orders and initiates necessary action; updates the inventory of sensitive items; ensures compliance with judicial orders
Prepares and delivers training to staff members or other members of the Clerk of the Superior Court
Conducts research to determine eligibility of materials for release and/or disposal; performs complex research and responds to inquiries from internal and external customers; provides customer service telephonically, in person, and by email
Identifies and notifies appropriate parties and agencies of pending appeals; prepares and transmits the record on appeal
Verifies reports for accuracy of information and makes necessary corrections as required
Monitors phone reports to ensure appropriate staffing coverage
Ensures all documents are filed expediently and accurately and docketed in accordance with established procedures. Monitors systems to ensure there are no technical issues with document transmissions. Reports issues to and works with IT to resolve concerns
Prepares statistical team reports which include assisting staff with goal setting for Clerk of Court standards
Manages a variety of internal team in-boxes and folders containing questions, requests, and ensures compliance with court orders. In addition to in-box folders and queues, various emails from internal/external sources for processing and document corrections.
Completes daily deposits and cash drawer counts and has a familiarity with minimum accounting standards (MAS). * Dependent on division assignment
Supports and exemplifies the COSC Factors for Success – Thought, Results, People, Self
Acts on behalf of supervisor in his/her absence
Working Conditions
Work is primarily performed in an office setting that consists of a high-volume and fast-paced environment
Requires travel to and from job-related locations during a scheduled workday, subject to County policies regarding use of County vehicles and/or private vehicles used on County business
Requires long periods of sitting while completing computer activities
Ability to lift boxes or other items up to 20 pounds and carry, push, or pull from one courthouse to another
Selection Procedure
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [email protected] to initiate the interactive process.
