Senior Director, Payments

Caesars Entertainment

Jersey City, NJ, United States and 1 more (Hybrid)

HOT JOB

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The Senior Director, Payments will lead Caesars Digital’s end-to-end payments business, owning the strategy, performance, economics, operations, and customer experience across deposits, withdrawals, reversals, refunds, and reconciliation. This leader will drive improvements in conversion, authorization rates, withdrawal speed, cost efficiency, reliability, vendor performance, and platform scalability across a complex, high-volume payments ecosystem.

This role requires a commercially minded, data-driven operator who can balance customer experience, payment economics, risk, fraud, AML, and regulatory requirements while partnering closely with Product, Engineering, Finance, Treasury, Risk, Operations, Support, and VIP teams. The ideal candidate will bring executive presence, strong vendor management discipline, and the ability to build a high-performing team that delivers measurable improvements in payment performance and customer outcomes within the first 12 months.

HOW YOU WILL CREATE THE EXTRAORDINARY

End-to-End Payments Ownership

Own the full payments lifecycle: deposits, withdrawals, reversals, refunds, and reconciliation
Act as the business owner for payments performance and customer experience, partnering closely with Product, Engineering, Risk, Finance, and Operations to drive outcomes
Drive a customer-first payments journey, ensuring speed, reliability, and ease of use across all touchpoints

Vendor & Partner Management

Own the strategic management of PSPs, processors, gateways, banks, and payment partners across the payment's ecosystem
Serve as the primary business owner for vendor performance, relationship governance, contract value, and partner accountability
Hold partners accountable to performance SLAs, uptime, authorization rates, speed, reliability, and issue resolution
Identify, evaluate, negotiate with, and onboard new providers to expand capabilities, improve economics, and increase resiliency

Payment Operations Excellence

Lead Payment Operations, identifying and resolving friction points across the end-to-end user journey
Ensure fast, reliable deposits and withdrawals, minimizing failures, delays, and customer friction
Drive operational improvements in exceptions, retries, reversals, and escalations

Cost Optimization & Economics

Optimize payment transaction costs across all methods (cards, ACH, wallets, APMs)
Lead routing and processor strategies to balance cost, conversion, and reliability
Own vendor pricing negotiations and economic modeling to drive margin improvement

Performance & KPI Ownership

Own and report on all core payment KPIs, including:
- Authorization / approval rates
- Deposit conversion and success rates
- Withdrawal speed and completion rates
- Cost per transaction
- Chargebacks and return rates
Establish a data-driven operating cadence to monitor and continuously improve performance

Risk, Compliance & AML

Own alignment with payments compliance, AML, and regulatory requirements for digital customers
Partner closely with Risk & Fraud to optimize approval rates vs. loss prevention
Ensure adherence to card network rules, NACHA, and jurisdictional regulations

Platform, Product & Technology Partnership

Partner with:
- Payment Product Team to shape the roadmap, prioritization, and feature delivery
- Architecture & Engineering to build and scale the payments platform (orchestration, routing, resiliency)
Collaborate with development of capabilities such as smart routing, tokenization, and next-gen payment rails

Cross-Functional Leadership

Collaborate closely with:

Risk & Fraud – loss mitigation and approval optimization
Player Account / KYC – onboarding and first-time depositor success
Treasury & Finance – settlements, cash flow, and reconciliation
Customer Support & VIP – escalation handling and experience improvement
Analytics – KPI tracking, insights, and performance optimization

Team Leadership

Build, lead, and develop a high-performing payments organization
Foster a culture of accountability, urgency, and continuous improvement
Drive strong cross-functional collaboration and alignment

Success Metrics (First 12 Months)

Improve deposit approval rates and conversion
Reduce payment processing costs (bps improvement)
Enhance withdrawal speed and reliability
Strengthen vendor performance and renegotiate key contracts
Deliver measurable improvements in end-to-end customer payment experience

WHAT YOU WILL NEED

10–15+ years in payments, fintech, or financial services
2+ years in mobile Sports & iCasino payments a plus but not necessary
Proven ownership of large-scale payment ecosystems (cards, ACH, wallets, APMs)
Deep expertise in processors, PSPs, gateways, and transaction flows
Strong track record optimizing cost, conversion, and fraud trade-offs
Experience leading vendor negotiations and partner management
Strong understanding of fraud, chargebacks, AML, and payment compliance
Experience building or scaling payment platforms / orchestration layers
Highly data-driven, with strong ownership of KPIs and financial performance
Proven leader with executive presence, able to drive cross-functional execution and influence senior stakeholders

Additional Qualifications

Operates with a high sense of urgency and ownership mentality
Deeply data-driven, with strong analytical and decision-making rigor
Customer experience obsessed, especially across the payments journey
Proven leader who can motivate, develop, and scale teams
Proactive problem solver with a bias toward action
Excellent communication and executive presentation skills

The salary range for this position is $200,000.00 - $235,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses. This role includes paid Flexible Time Off and paid company holidays.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah's, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.