Point of Sale Technician

POSITION SUMMARY

We are seeking a dependable, tech-savvy, and solutions-oriented Point of Sale Technician to support the daily operation of restaurant and event technology systems in a fast-paced hospitality environment. This role is ideal for someone who enjoys hands-on technical work, problem-solving, and supporting both team members and leadership to help ensure smooth operations and positive member experience.

ROLES AND RESPONSIBILITIES

• Install, configure, maintain, and troubleshoot point-of-sale systems, hardware, software, and peripheral devices.
• Support deployment of POS terminals, menu updates, system configurations, and software upgrades.
• Diagnose and resolve hardware, software, network, and transaction issues onsite and remotely.
• Maintain business technology systems such as printers, routers, and related network-connected devices.
• Provide timely technical support and user assistance to staff and management.
• Maintain inventory, repair logs, maintenance records, and equipment status documentation.
• Identify opportunities for process improvement, technology upgrades, and operational efficiency.
• Respond to urgent technical issues outside of standard business hours when needed.
• Attend staff meetings
• Performs other duties as required by the General Manager
• Basic understanding of the Audio/Video system to act as a back-up to the A/V tech as needed

PREFERRED SKILLS

• Experience supporting restaurant technology platforms; experience with Toast is preferred.
• Working knowledge of Windows and Android devices, printers and peripherals, routers, and basic networking concepts.
• Strong troubleshooting, organization, and problem-solving skills.
• Clear communication and a service-oriented approach.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Self-motivated with strong attention to detail and a willingness to learn.
• Coursework, certifications, or training in information technology, networking, AV support, or a related field is helpful but not required.
• Ability to work a flexible schedule that may include mornings, evenings, weekends, holidays, and on-call support as needed.

PHYSICAL REQUIREMENTS

• This position works in a hospitality and event environment that requires standing and walking for extended periods; frequent bending, reaching, carrying, and moving equipment; and lifting to 50 pounds, with or without reasonable accommodation.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Special Notes: This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to modify duties as needed.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance