Customer Service and Technical Support Representative

IDville is growing, and we are looking for a full-time Customer Service & Technical Support Representative to join our team. IDville is a North American distributor of identification products and services with more than 20 years of proven success. We offer simple solutions, 360-degree service, and a progress-driven work environment focused on building a safer today for a secure tomorrow.

In this role, you will support customers experiencing technical challenges with IDville products, including ID badge printers, software, and related technical solutions. You will troubleshoot issues by phone, email, chat, and shared desktop tools; document activity in our ticketing system; assist with printer repairs and loaner printer coordination; and help customers reach timely, positive outcomes.

What You’ll Do

· Provide excellent customer service and technical support for IDville products.

· Troubleshoot software, hardware, printer, operating system, network, database, and ODBC-related issues.

· Perform physical repair of ID badge printers and manage the loaner printer process.

· Document customer issues, troubleshooting steps, and resolutions in a ticketing system.

· Communicate with customers by phone, email, and online chat.

· Build product expertise and contribute to a team-focused, continuous-learning culture.

What We’re Looking For

· 1–2 years of applicable technical support experience preferred.

· Relevant degree or equivalent experience desired.

· Strong technical aptitude and basic knowledge of computer architecture, applications, and infrastructure.

· Ability to diagnose and resolve customer concerns involving software and hardware over the phone.

· Excellent verbal and written communication skills.

· Strong organization, time management, and problem-solving skills.

· Availability to work Monday–Friday between 8:30 a.m. and 5:00 p.m.

Why Join IDville?

· A dynamic, dedicated team that is fun to work with and ready to help you succeed.

· Performance-based compensation commensurate with experience.

· Medical, dental, vision, life, long-term disability, and short-term disability coverage.

· 401(k) with 100% vested match.

If you are customer-focused, technically curious, detail-oriented, and motivated to help customers succeed, we would love to hear from you. Please provide resume or related information to Beth Kiisk-Milanowski, ***email_hidden***.