Program & Outreach Coordinator

WRTP | BIG STEP is a nonprofit workforce development organization dedicated to connecting individuals with family-sustaining careers in the skilled trades, construction, manufacturing, and other high-demand industries. Through training, apprenticeship readiness, and partnerships with employers and community organizations, WRTP | BIG STEP strengthens the workforce while supporting economic opportunity and equity in the communities it serves.

WRTP | BIG STEP is seeking a Program & Outreach Coordinator to support workforce training programs that connect individuals to family-supporting careers. This role plays a key part in ensuring strong participant engagement, smooth program operations, and successful outcomes.

This is a hands-on, program coordination–focused position responsible for managing day-to-day program operations and supporting participant success throughout the program lifecycle. The Coordinator leads scheduling, logistics, and participant engagement efforts, with outreach, recruitment, and intake support provided as needed to maintain a strong program pipeline.

This role primarily focuses on program coordination, ensuring efficient execution and participant progression, while assisting with outreach and intake activities when available and needed.

The Coordinator works closely with participants, staff, and community partners to move individuals through the program pipeline—from initial contact through enrollment and participation. This position operates independently within established program structures and under the guidance of program leadership.

This is a represented (union) position and does not include supervisory or program design responsibilities.

Essential Duties and Responsibilities

Program Coordination & Execution

• Coordinate daily operations of workforce programs, including scheduling, logistics, and participant communication
• Facilitate soft skills training and deliver assigned curriculum content as needed to support participant success
• Support participant movement through outreach, orientation, testing, intake, and enrollment
• Assist with orientations and coordinate testing activities (e.g., Accuplacer)
• Track participant engagement and share updates with leadership
• Identify and communicate operational issues and support continuous program improvement

Outreach, Recruitment & Community Engagement

• Support outreach and recruitment activities to build a strong participant pipeline
• Deliver presentations and participate in community events
• Respond to program inquiries and provide accurate information
• Support and maintain relationships with community partners

Intake & Onboarding

• Support intake and onboarding processes, including eligibility verification and documentation
• Assist with participant readiness processes and engagement strategies
• Maintain accurate participant data in ETO or other systems
• Conduct follow-ups and connect participants to supportive services

Data & Compliance

• Maintains accurate and timely records
• Tracks participation metrics and program activity
• Assists with reporting and documentation requirements
• Participates in audits as needed

Work Environment

• Ability to occasionally lift and carry up to 25 pounds and perform physical activities such as standing, walking, bending, and reaching
• Ability to communicate effectively in person, by phone, and through digital platforms
• Regular use of computers, office equipment, and data systems
• Work is performed in both office and community-based settings, including travel to outreach events, partner sites, and program locations
• Flexibility to work occasional evenings and weekends based on program needs

Requirements

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 2+ years of experience in workforce development, outreach, program coordination, or supportive services related to employment
• Experience coordinating program delivery
• Strong organizational skills and ability to manage multiple priorities

Additional Requirements

• Proficiency in Microsoft Office and ability to learn data management systems (ETO preferred).
• Valid driver’s license, reliable transportation, and proof of insurance required.
• Ability to work flexible hours, including occasional evenings and weekends.
• Experience with workforce programs (WIOA, FSET, DOL/DWD programs) preferred.

Benefits

• Health Insurance – Employer pays 85% of premium
• Dental & Vision Insurance – 100% employer-paid
• Life & AD&D Insurance – 100% employer-paid
• Short- and Long-Term Disability – 100% employer-paid
• Paid Time Off:
• 10 Vacation and up to 9 personal days (prorated 1st year) after probation
• 14 paid holidays annually
• Retirement Contribution – 10% of monthly salary
• Compensation: $25.00 - $26.00 per hour based on relevant experience

WRTP/BIG STEP is an Equal Opportunity and ADA-compliant employer committed to fostering a diverse, inclusive, and equitable workplace. All employment decisions are made in accordance with applicable federal, state, and local laws, including Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) requirements. We comply with applicable regulations, including but not limited to 41 CFR 60-1.4, 60-250.4, and 60-741.4, and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with the ADA. WRTP/BIG STEP encourages applications from individuals of all backgrounds and experiences, including those from historically underrepresented populations.