Office Coordinator

Position Purpose

The Office Coordinator coordinates office operations, office resources, and office improvement projects. The Coordinator responds to team member requests and collaborates with others to facilitate, administer, monitor, and maintain resources for various projects and initiatives. This position facilitates a welcoming, productive, and safe work environment for team members and visitors and has a passion for exceptional customer service.

Austin, Texas-based Keller Williams Realty, LLC is the world's largest real estate franchise by agent count with a global network of offices and affiliated agents. The franchise is No. 1 in units and sales volume in the U.S. Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards affiliated agents. If you're ready to join an award-winning team that champions bold innovation, puts people and service at the heart of business, and empowers you to make a real impact, then Keller Williams is where you belong.

Our latest recognition

• 2026 & 2025 Best Places to Work (Glassdoor)
• 2026 & 2025 Best Place for Working Parents (Best Place for Working ParentsÂ)
• 2025 America's Most Admired Workplaces (Newsweek)
• 2025 Top Franchises for Women (Franchise Business Review)
• 2025 Best-Led Companies (Glassdoor)

The Impact You'll Make

Office Operations

• Coordinates office operations, including conducting inventories, as well as ordering, stocking, and maintenance of office and kitchen supplies
• Facilitates a welcoming experience for visitors and team members by maintaining common areas and serving as the first point of contact in the KW workplace
• Collaborates with the Workplace Experience/Facilities team members to ensure optimal office operations and visitor experiences
• Maintains cleanliness, organization, and presentation of Keller Williams (KW) workplace common areas, kitchen, and conference rooms, including tidying and restocking
• Collaborates with the Workplace Experience/Facilities team members to monitor and inventory all KW printed materials and supplies
• Serves as backup for monitoring badge activity, system tracking, and updating records within the badging software
• Distributes incoming mail and deliveries

Facilities Operations

• Delivers responsive support and thorough follow-through related to new hire workplace inquiries, utilizing inbox monitoring and on-site triage to resolve or escalate requests

Workplace Experience

• Assists with ensuring an exceptional New Hire experience through logistics facilitation of New Hire Orientation meetings, including meeting room reservations, technology video and audio set-up, and meeting invitations
• Ensures an exceptional New Hire experience through logistics facilitation of in-office desk set-up and confirmation of facilities badge access
• Assists with developing and implementing a year-round workplace experience strategy for impactful team member engagement and culture enhancements
• Collaborates on initiatives that enhance workplace culture and team member connection
• Performs administrative and operational support for Workplace Experience projects and initiatives

Process Improvements

• Identifies and recommends opportunities for process improvements and efficiencies related to office operations and supply management
• Identifies and recommends opportunities for workplace experience continuous improvements
• Assists in the identification and implementation of best practices and in the maintenance of guidelines and process documentation

Other

• Provides workplace tours to visiting agents as needed
• Assists with team projects and special assignments as needed
• Performs other duties as assigned

The Experience You'll Need

Minimum Requirements

• Bachelor's degree. Four (4) years of relevant education and work experience may be substituted for degree
• Minimum of two (2) years of coordination and customer service experience, preferably in office or facilities administration
• Polished and professional demeanor
• Excellent verbal, written, interpersonal, and listening communication skills, with the ability to interact professionally with team members, visitors, and external vendors
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Slack
• Ability to quickly learn new systems, tools, and workplace processes
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Ability to provide high-quality customer service in a fast-paced environment
• Strong attention to detail and follow-through on all tasks

Preferred Requirements

• Experience in a customer-facing environment or office operations role in a corporate environment
• Familiarity with building management coordination

Knowledge

• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Understanding of customer service principles and workplace hospitality standards
• Familiarity with basic office operations and facilities management coordination

Skills

• Excellent verbal, written, interpersonal, and listening communication skills
• Strong solution and service-oriented skills, with an emphasis on collaboration, problem solving, follow-through, and responsiveness
• Strong relationship building skills, with a proactive and service-oriented approach to working with team members
• Strong project management, time management, and organizational skills, with the ability to handle multiple priorities
• Strong analytical skills, with strong attention to detail and accuracy

Abilities

• Ability to physically work onsite at the Austin, Texas corporate office five (5) days per week
• Ability to provide exceptional and proactive customer service through all communication mediums
• Ability to demonstrate a high degree of flexibility and adaptability
• Ability to demonstrate good judgement and effective problem-solving and critical thinking skills, with the ability to diplomatically communicate information
• Ability to work independently as well as in a team-oriented, collaborative environment
• Ability to demonstrate the highest level of integrity and ethics
• Ability to demonstrate a high degree of self-motivation, accountability, and work ethic
• Ability to lift up to 40 lbs. with or without reasonable accommodation

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities as defined by the Americans with Disabilities Act As Amended to perform the essential functions.

• Sitting
• Keyboarding
• Viewing computer monitor

Work Environment

Work is performed in a business office environment. Ability to work extended hours, as required, in support of the company's business needs.

Benefits and Compensation

• Medical (including FSA and HSA options)
• Dental
• Vision
• 401k with Company Match
• Keller Williams Incentive Plan (KWIP)
• Basic Life Insurance
• Voluntary Life Insurance
• On-Demand Mental Healthcare
• Employee Assistance Program (EAP)
• Legal Services
• Pet Insurance
• Identity Theft Protection
• Paid Time Off
• Paid Holidays
• Floating Holidays