Vice President, Professional and Support Services

At NorthBay Health, the Vice President, Professional & Support Services provides strategic and operational leadership for a broad portfolio of clinical support, diagnostic, facility, and ancillary services. This executive leader ensures the delivery of high-quality, safe, effective, and efficient services that align with the organization's mission, vision, values, and strategic objectives. The VP is responsible for developing and implementing operational strategies, policies, performance standards, and quality improvement initiatives across assigned departments. This role requires strong leadership, financial acumen, operational expertise, and the ability to foster collaboration across clinical, administrative, and community stakeholders.

The successful candidate demonstrates integrity, accountability, political acumen, sound judgment under pressure, and a commitment to continuous improvement and exceptional service delivery.

Key Responsibilities

Strategic Leadership

• Participate in the development and execution of organizational mission, vision, and strategic direction.
• Establish a clear vision and annual goals for Professional & Support Services that support enterprise-wide objectives.
• Lead strategic planning efforts for assigned departments and service lines.
• Identify opportunities for operational growth, service expansion, and performance enhancement.

Operational Excellence

• Provide executive oversight for assigned professional and support service departments.
• Ensure efficient, effective, and compliant operations across all areas of responsibility.
• Develop, implement, and maintain policies, procedures, standards of care, and standards of practice consistent with current regulations, evidence-based practice, and professional standards.
• Recommend facility, infrastructure, and equipment improvements to support operational excellence and patient care needs.
• Ensure a safe, clean, and regulatory-compliant environment of care.

Quality, Safety & Performance Improvement

• Promote a culture of quality, safety, accountability, and continuous improvement.
• Implement and monitor quality and performance improvement initiatives utilizing methodologies such as Lean, Six Sigma, and project management principles.
• Establish and monitor key performance indicators, service standards, and operational metrics.
• Ensure compliance with all applicable regulatory, accreditation, and safety requirements.

Financial Management

• Assist in the development and management of operating, capital, and labor budgets for assigned departments.
• Monitor financial performance and implement strategies to achieve budgetary goals while maintaining service quality.
• Evaluate resource allocation and capital investment opportunities to optimize organizational performance.

Leadership & Talent Management

• Ensure appropriate staffing levels and workforce planning to support quality service delivery.
• Establish performance expectations and accountability measures for leaders and staff.
• Mentor, coach, and develop leadership teams to achieve operational and professional goals.
• Foster a culture of engagement, collaboration, and professional growth.

Program Development & Community Engagement

• Participate in the planning, development, and implementation of new programs and services.
• Lead or support organizational committees, councils, and workgroups as assigned.
• Build and maintain productive relationships with physicians, staff, vendors, community partners, and external stakeholders.
• Oversee vendor relationships and ensure compliance with contractual obligations.
• Represent the organization in community and professional activities and provide leadership when appropriate.

Areas of Responsibility

Diagnostic Imaging

• Computed Tomography (CT)
• Magnetic Resonance Imaging (MRI)
• Radiology
• Nuclear Medicine
• Ultrasound
• PET/CT
• Stereotactic Breast Imaging

Engineering & Facilities

• Engineering
• Plant Maintenance
• Clinical Engineering

General Services

• Environmental Services
• Nutritional Services

Laboratory Services

• Laboratory
• Pathology

Pharmacy Services

• Pharmacy
• Anticoagulation Clinic

Safety & Security

• Security
• Safety Programs
• Environment of Care

Qualifications

Education

• Master's degree in Healthcare Administration, Business Administration, Public Health, or a related healthcare field from an accredited institution required.
• Additional executive leadership training or certifications preferred.

Licensure/Certifications

• Membership in the American College of Healthcare Executives (ACHE) preferred.

Experience

• Minimum of 7–10 years of progressive senior leadership experience in healthcare operations.
• Experience leading multiple departments within a hospital or health system environment required.
• Multi-hospital or integrated health system leadership experience preferred.

Knowledge, Skills & Abilities

• Strong knowledge of healthcare operations, regulatory requirements, accreditation standards, and quality management principles.
• Experience implementing performance improvement methodologies, including Lean, Six Sigma, and project management frameworks.
• Demonstrated financial management and budget oversight expertise.
• Exceptional leadership, organizational, and change management skills.
• Politically astute with the ability to navigate complex organizational environments.
• Proven ability to build trust, credibility, and collaborative relationships across all levels of the organization.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Ability to manage multiple priorities and perform effectively in a fast-paced, evolving environment.

Leadership Competencies

• Strategic Thinking
• Operational Excellence
• Financial Stewardship
• Quality & Patient Safety Focus
• Relationship Building
• Change Leadership
• Accountability
• Integrity & Professionalism
• Talent Development
• Community Engagement and Partnership Building

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.