Cust Opers Coord Sr

Job Posting End Date

07-19-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Serve as subject matter expert (SME) for projects and program coordination within the department. Responsible for maintaining and providing confidential data to supervisors, managers and the director. Provide professional and courteous service to external and internal customers. Provide guidance on Company policies and procedures system-wide. Function as the liaison between Customer Operations and other organizations and represent Customer Operations on cross functional teams.

What you’ll do

Essential Job Functions & Tasks

• Coordinate operational controls and Sarbanes & Oxley control testing across multiple teams

• Coordinate SOX 302 reviews and SOX 404 testing for leadership certification

• Maintain business continuity planning and emergency management documentation for multiple critical work functions

• Serve in lead role in activating emergency response plans, and serve in support role during activation

• Coordinate with multiple enterprise teams to maintain documentation and monthly ICS readiness communications

• Support efforts related to PII data protections across multiple customer-facing systems

• Lead small to medium size projects supporting continuous process improvement

• Coordinate with Technology, OPCOs and business units to facilitate the intake of technology change requests and new project requests for customer-facing systems

• Coordinate monthly completion of scorecards and performance reports across multiple teams

• Work with leadership and business units on project prioritization, benefit tracking, and value realization

What We're Looking For

Education requirements are listed below:

• Bachelor degree in Business, IT, Engineering, Math or Statistics preferred.

Work Experience requirement listed below:

• Six (6) years of customer service related job experience.

What You'll Get

Base Salary from $74,551.00 - $93,188.50 /year. In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for yo

Compensation Data

Compensation Grade

SP20-006

Compensation Range

$74,551.00 - $93,188.50

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.