Leave of Absence Specialist - HR Operations - New York (Third-Party Associate)

TikTok

Location

New York

Employment Type

Third-party Associate

Job Code

A198191

Responsibilities

About the Team

The HR operations team, endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers.

As a Leave of Absence Specialist, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience.

Responsibilities

LOA Data Collection & Governance

Manage routine leave of absence management workflow with high quality.
Ensure data accuracy per payroll cycle; monitor data quality over time and troubleshoot data discrepancies (e.g., mismatches between leave requests and payroll deductions) with cross-functional teams.
Ensure data completeness and consistency through regular data cleaning (e.g., resolving duplicate entries, standardizing leave types, validating date formats) and establishing data governance rules (e.g., defining LOA data metrics, updating data dictionaries).

Pay Audit & Leave Pay Calculation

Perform pay audits for employees on leave, including validation of paid leave, unpaid leave, salary continuation, benefit deductions, offsets, and corrections.
Coordinate with payroll to confirm accurate and timely pay processing for employees on leave.
Identify payroll discrepancies related to LOA and work with payroll, vendors, and internal teams to resolve issues promptly.
Maintain clear documentation of pay calculations, audit findings, adjustments, and follow-up actions.

LOA Data Analysis & Trend Identification

Conduct descriptive, diagnostic, and predictive analysis on LOA data:
Descriptive: Track key LOA metrics (e.g., total LOA cases per quarter, average leave duration by type, department-wise leave rate, approval/rejection rate).
Diagnostic: Investigate anomalies (e.g., sudden spikes in medical leave in a specific team, unusually long unpaid leave) and identify root causes (e.g., workplace stress, seasonal illnesses, policy gaps).
Predictive: Forecast future leave demand (e.g., peak parental leave periods, Q4 sick leave trends) to support workforce planning.

Reporting & Visualization

Develop regular (weekly/monthly/quarterly) LOA reports and dashboards for stakeholders (HR leaders, department managers, executives).
Translate complex data insights into clear, actionable recommendations.
Present analysis results in meetings (e.g., quarterly HR reviews) and tailor communication to non-technical audiences.

Cross-Functional Collaboration

Partner with payroll teams to ensure LOA data integrates with payroll processes (e.g., accurate calculation of paid leave wages, deduction for unpaid leave).
Work with cross functional stakeholders and support LOA related workflow e.g. offboarding, reasonable accommodation etc.
Liaise with tech teams to enhance HRIS functionality for LOA data tracking (e.g., adding custom fields for leave reason codes, automating leave request workflows).

Qualifications

Minimum Qualification(s)

3+ years of experience in LOA administration, benefits operations, payroll operations, or HR operations, with hands-on experience managing leave workflows and pay-related processes.
Demonstrated ability to perform pay audits and leave-related calculations accurately, with strong attention to detail to catch and resolve discrepancies.
Proven problem-solving skills: able to identify process gaps, data inconsistencies, or operational issues during day-to-day execution and take initiative to resolve them.
Experience leveraging AI tools or automation technologies to streamline and improve HR/LOA operational workflows.

Preferred Qualification(s)

Strong collaboration skills: able to work effectively with payroll, vendors, benefits teams, and internal stakeholders to drive timely resolution.
Excellent attention to detail and time management: able to prioritize multiple cases and deadlines in a fast-paced operations environment.
Familiarity with HRIS platforms (e.g., Workday, ADP) and leave management systems.
Experience working in a global or large-scale organization, with familiarity with US leave policies (e.g., FMLA, state-specific leave laws).

Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy

This is a temporary position. You will not be an employee of TikTok. You will be an employee of a third-party agency. As of the date of this posting, a good faith estimate of the hourly rate range for this position in the selected city is $30 - $50.

Placement in the range depends on a number of factors, including a candidate’s qualifications, skills, competencies, experience and location. Your benefits, if any, will be provided by your contracting vendor/agency.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/RA-request