Coordinator, Sales & Education

Farmacy is seeking a highly organized, detail-oriented, and proactive Sales & Education Coordinator to support our growing retail business and education function. This role will serve as a key operational partner to the Sales and Education teams, helping drive flawless execution across retailer management, product launches, training initiatives, and business reporting.

The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects simultaneously, and has a passion for beauty, retail, and consumer engagement. This role offers broad exposure to commercial strategy, account management, retail operations, field education, and cross-functional brand initiatives.

KEY RESPONSIBILITIES

Sales & Account Support

• Support the Director in the day-to-day management of Sephora, Ulta, and key retail accounts.
• Assist with order management, tracking, and issue resolution to ensure timely and accurate fulfillment.
• Maintain retailer portals and systems, ensuring product, pricing, assortment, promotional, and merchandising information remains accurate and up to date.
• Coordinate new product launch execution, including item setup, retailer assets, timelines, samples, and launch readiness activities.
• Prepare materials for retailer meetings, including sell-in presentations, business reviews, reporting, product samples, and meeting recaps.
• Support assortment updates, promotional submissions, retailer requests, and cross-functional follow-up actions.

Education & Training Support

• Partner closely with the Education Lead to coordinate retailer and field education programs.
• Manage logistics for training initiatives, including scheduling, attendee tracking, training materials, gratis, product shipments, samples, and merchandising support.
• Assist in updating and distributing training materials, educational assets, product information, and retailer communications.
• Coordinate virtual and in-person training sessions, webinars, and field education events.
• Assist with retail event coordination and in-store activation support.

Reporting & Business Analytics

• Pull and maintain weekly, monthly, and ad hoc reporting related to sales performance, inventory, forecasts, retailer scorecards, and promotional results.
• Support business reviews and retailer planning meetings through data collection and analysis.
• Monitor key business metrics and identify trends, opportunities, and potential risks.
• Assist with forecast tracking and inventory management reporting.

Requirements

• 1+ years of experience in sales support, account management, retail operations, education, marketing, or related functions within beauty, consumer goods, or retail industries.
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent communication and interpersonal skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Google Workspace.
• Comfortable analyzing data and generating business insights from reports.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Collaborative team player with a proactive, solutions-oriented mindset.
• Passion for beauty, skincare, retail, and consumer experiences.
• Able to commute to the NYC office a minimum of 2 days per week.
• Available for various weekend and evening events on a scheduled, ad hoc basis.
• Authorized to work in the United States without the need for current or future sponsorship. Immigration sponsorship is not available for this role.

This is a non-exempt, hourly role.

Benefits

• 15 days PTO + 5 sick/personal days per year
• 16 annual Company holidays
• Health insurance, Dental insurance, Vision insurance
• Life insurance ($25,000 policy, free to employees)
• Commuter benefits (Transit + Parking FSA)
• Health care FSA
• Dependent care FSA
• 401(k) retirement savings plan, with up to 4.0% company match with no vesting period (after 6 month eligibility waiting period)
• 16-weeks 100% paid parental leave for birth mothers and adoptive parents plus 8 weeks unpaid, 8-weeks 100% paid parental leave for all other parents
• $40/month phone stipend
• Adoption & Surrogacy Support, $10,000/event reimbursement with $40,000 lifetime cap
• Quarterly Gratis Product Stipend
• Monthly Exercise/Gym Reimbursement