Operations Field Support Specialist

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• If no date is displayed, applications are being accepted on an ongoing basis; however, this job posting may close at any time after a minimum of 5 days of being posted.

Operations Field Support Specialist

Our Operations Work Management Division is seeking an Operations Field Support Specialist to provide work management support to the Water, Wastewater, and Support Services groups. In this role, you will be part of a team that responds to a high volume of inquiries and service requests, requiring interaction with multiple business applications, customers, stakeholders, and field personnel. Key responsibilities include scheduling inspections, quality checks for data accuracy, coordinating and scheduling work with external customers, reconciling completed work orders, and other field crew support. Your contributions will help ensure field crews can safely and efficiently deliver critical services to our community.

A day in the life of an Operations Field Support Specialist may include:

• Processing a high volume of invoices based on critical deadlines
• Responding to internal and external customer calls and inquiries
• Supporting activities and projects for specific departments and/or divisions
• Maintaining Power BI data for tracking and reporting accuracy
• Scheduling water taps
• Scheduling and tracking required field inspections with customers and contractors
• Working directly with customers to provide updates, explain processes, and address concerns
• Supporting field crews by coordinating work requests, sharing information, and removing roadblocks
• Processing and managing plat cards and related project documentation
• Coordinating between customers, contractors, and field personnel to keep work moving efficiently.
• Maintaining accurate records, permits, and project status information
• Providing day-to-day operational support to ensure safe and reliable operations
• Managing customer and contractor interactions throughout water service installation projects
• Coordinating water taps, inspections, and project documentation to support timely project completion

Who Are You

• Experience with Maximo or other Computerized Maintenance Management System (CMMS) applications is valued
• Ability to provide excellent customer service skills and respond promptly to customer needs, as well as requests for service and assistance
• Ability to learn new technologies and programs
• Adaptable and able to work in a fast-paced environment
• The successful candidate will possess the ability to exercise independent judgment and decision-making; research information and analyze data; strong detail-orientation; and collaborate with others to achieve results

Physical Requirements and Working Conditions

• Exerts up to 10 lbs. of force occasionally and/or small amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Positions in this class typically require talking, hearing, seeing and repetitive motions within an office working environment.

Our Commitment to Our Employees…

Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We don't just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off to Recharge

• Vacation – Start with 13 days annually, increasing to 24 days with tenure
• Personal Leave –3 days per year
• Paid Holidays –12 paid holidays per year
• Sick Leave – 12 days per year for personal or family health needs
• Vacation Buy – Option to purchase up to 40 additional hours annually

Health & Wellness – Benefits elected are effective the first of the following month

• Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
• Zero Health: Access to hundreds of medical services at no cost
• Dental & Vision: Two dental plans and one vision plan
• Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
• Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
• Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
• Health Savings Account (HSA): Available with HDHP

Financial & Retirement Security

• Pension Plan: Colorado PERA provides retirement benefits and peace of mind
• Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
• Disability Coverage: Short-Term and Long-Term Disability insurance available
• Life Insurance: Employer-paid coverage with optional supplemental plans

Additional Support

• Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
• Tuition Reimbursement: Up to $5,250 annually to support continued education
• Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness

ATTENTION

• All positions will be posted for a minimum of 5 calendar days.
• Starting pay will be based on the successful candidate's experience, education, and training; however, those with limited direct experience could start below the posted pay range.
• If a single pay rate is posted, the job starts at that rate regardless of previous experience, education, and training.
• Colorado Springs Utilities does not sponsor work visas of any kind, including H-1B, TN, or F-1 student visas (with or without OPT or STEM work authorization), or any other employment-based visas. All eligible applicants must be authorized to work in the United States, and work authorization must not be based on employer sponsorship of a work visa.

Colorado Springs Utilities is an Equal Employment Opportunity/Affirmative Action employer. Colorado Springs Utilities is committed to the principles of Affirmative Action and Equal Opportunity in accord with Vietnam Era Veterans Readjustment Assistance Act, 38 U.S.C. § 4212, as amended (VEVRAA), and § 503 of the Rehabilitation Act of 1973, as amended (§ 503). In addition, no person shall be unlawfully discriminated against because of race, color, creed, national origin or ancestry, sex (including pregnancy, gender identity, gender expression, and sexual orientation), age, religion, veteran status, disability, genetic information, marital status, or any other basis protected under state or federal law. Human Resources shall assure Colorado Springs Utilities’ benefits, classification, compensation, employee development, employee relations, and employment programs, conform to current legal and regulatory requirements and the provisions of Colorado Springs Utilities’ Affirmative Action Plan in accordance with VEVRAA and § 503.

Accessibility Accommodations. If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at [email protected] or by calling 719-668-7500. This option is reserved for individuals who are unable to use or require assistance with the online tools as a result of a disability and is not intended for other purposes.

E-Verify and Right to Work Notice. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Colorado Springs Utilities participates in E-Verify. For more information on your rights and responsibilities as an applicant, please visit: http://coloradospringsutilities.jobs/applicants-rights-and-responsibilities/. If you have a legal right to work in the United States, there are laws to protect you against discrimination in the workplace. You should know that no employer can deny you a job or fire you because of your national origin. Unless mandated by law or government contract, employers cannot require you to be a U.S. Citizen or permanent resident or refuse any legally acceptable documents. If any of these things have happened to you, you may have a valid charge of discrimination that can be filed with the OSC. Contact the OSC for assistance in your own language. Call 1-800-255-7688. TDD for the hearing impaired is 1-800-237-2515. In the Washington, D.C., area, please call 202-616-5594, TDD 202-616-5525 Or write to: U.S. Department of Justice Office of Special Counsel NYA 950 Pennsylvania Ave., N.W. Washington, DC 20530.

Have a question? If you have a question about a position or need assistance from a recruiter, email us at ***email_hidden*** or call 719-668-7500.

Job Type: Business Operations