Lease-Up Property Manager

Role: The Lease Up Property Manager is primarily responsible for managing a newly opened multi-family property, or a group of multi-family properties, in a way that balances the needs of the residents, provides leadership to the on - site management team, and maximizes the value of the owners’ investment. They must thrive in this fast-paced, ever-evolving environment where adaptability and quick decision-making are key to success.

Reporting: The Lease Up Property Manager reports to the Regional Property Manager

Schedule: Full-time, typically 10am-6pm Monday-Friday, some weekend and evening work required. This position will demand greater intensity and longer hours around the dates of the property’s phased openings.

Essential Responsibilities

Maintain the Asset to Maximize the Value of the Owner’s Investment

• Direct and oversee apartment preparation, property maintenance, special projects, etc.
• Compile management reports that summarize and provide insights into the property’s performance to ownership.
• Act a steward of the asset by successfully completing:
  • Achieve or exceed budgeted NOI targets.
  • Manage revenue performance including rent growth, occupancy, concessions, and delinquency.
  • Monitor gain/loss to lease and ensure competitive market positioning.
  • Control operating expenses and implement cost-efficiency strategies.
  • Review and approve invoices, code expenses accurately, and manage accruals.
  • Prepare and present monthly financial reports and variance explanations to ownership.

Manage Property Budget to Achieve Financial Performance Goals

• Monitor budget throughout the year ensuring compliance.
• Oversee services provided by vendors, property purchasing including order supplies and verifying and processing/approving invoices for timely payment, etc.
• Set and adjust rent prices to maximize profits and ensure high occupancy.
• Research and prepare comprehensive and accurate annual budgets including capital improvement budget planning.

Team Leadership

• Demonstrate strong leadership by effectively communicating complex ideas and recommendations to team members, influencing decision-making, and driving key initiatives forward.
• Act as a leader within the team and organization by confidently presenting insights, recommendations, and strategies to senior leadership and owners, ensuring clarity and alignment with business objectives.
• Manage and direct the property management team of management, leasing and maintenance team members.
• Provide coaching, feedback, development, and training to onsite team members.
• Execute performance management processes including annual reviews, quarterly assessments and disciplinary processes.
• Foster a positive and collaborative team environment.

Manage the Resident Experience

• Coordinate resident move-ins, move-outs, and unit turnover process.
• Collect and process monthly rent payments; manage delinquent accounts.
• Establish and maintain positive resident relations (e .g. effective communications, manage resident concerns, problem solving, etc. . .)
• Drive community building efforts within the building and community at large.
• Oversee and execute the lease generation process.
• Oversee the work of the Leasing Team and perform these duties as needed.
• Develop and execute resident retention strategies to drive the renewal process.
• Provide exceptional customer service throughout all experiences in the resident lifecycle.
• Ensure compliance with Solhem LLC policies and procedures, including federal and local Fair Housing regulations.
• Maintain thorough understanding of relevant city/state policies, and stay up-to-date on policy changes.
• Ensure strong renewal strategy execution and retention performance.

Compliance and Risk Management

• Fair Housing laws
• Local rental licensing requirements
• OSHA standards
• Company policies and procedures
• Ensure proper documentation of leases, renewals, and notices.
• Oversee delinquency and eviction processes.
• Manage incident reporting and liability mitigation.

Manage and Oversee Building Opening Operations

• Collaborate with the Director of Leasing and Marketing Manager to set, adjust and achieve lease up occupancy goals and marketing initiatives..
• Manage the setup of new systems and/or transfer of existing systems to each new business.
• Coordinate with the purchase, delivery and set-up of all office, building, and cleaning supplies.
• Create and delegate opening checklists to prepare for building opening, including unit cleaning schedule.
• Partner with the Special Projects coordinator to plan, manage, and facilitate the warranty process.
• Manages lease expiration curve in conjunction with Director of Leasing.
• Regularly communicate with the Development Team/Ownership, Maintenance (Punch) Team, and Management Team to accurately communicate construction issues and timeline to current and/or future residents.
• Establish and set up operational contracts with vendors (Garbage, Towing, Dog Walking, Dry Cleaning, etc).
• Create and schedule weekly meeting agendas with ownership in order to report on leasing progress.

Maintain compliance with legal and fair housing standards.

This list is not comprehensive and responsibilities may change or be added at any time.

Customer Service,

Fair Housing Regulations,

Team Management,

Hospitality,

Team Leadership,

Financial Reporting,

Time Management,

Interpersonal Communication,

Conflict resolution,

Leasing and sales knowledge,

Vendor management,

Property operations oversight,

Problem solving,

Attention to detail,

Organizational skills,

Class A or luxury apartment experience,

Strong understanding of leasing metrics (conversion, CPL, occupancy),

Experience managing budgets and driving NOI