Mercy Brown Bag - FT Volunteer Service Coordinator

Location

Mercy Retirement & Care Center

3431 Foothill Blvs

Oakland CA 94601

Mercy Brown Bag

Oakland, CA

Actual pay decision based on factors including experience, skills and training

$30. 00 to $33.00 Hourly DOE

Join a Team Making a Real Difference in the SF Bay Community!

Do you have a passion for giving back and creating positive change? Do you love working with seniors and want to be part of something truly making a difference to our San Francisco East Bay community? If so, the Mercy Brown Bag Program is looking for YOU!

Founded over 40 years ago by the senior residents of Mercy Retirement & Care Center in Oakland, we’ve been serving older adults across Alameda County ever since with fresh, healthy groceries. The need has grown as the senior population has boomed, and inflation escalated, so in 2025 we are now serving over 10,000 (very) low-income seniors - twice a month.

Headquartered in Oakland, we’re a small but mighty team, powered by 500+ volunteers who are dedicated to improving lives. We are looking for a passionate, driven individual to join us in this mission and work in this critical arm of Brown Bag. If you want to make a real, lasting impact on the lives of some of the most vulnerable of our neighbors, we want you on our team!

Ready to make a difference? Apply today and help us continue to serve those who need us most!

Our Culture of Excellence is built on a foundation of respect, integrity, and a commitment to the well-being of both our residents and our team members. We foster a collaborative and supportive environment where innovation and compassion drive.

Our Volunteer Services Coordinator

• Serves as an ambassador for Mercy Brown Bag, engaging with senior volunteers, donors, partners, and recipients, and effectively representing the organization in all interactions with key stakeholders.

• Manages the recruitment process, initiate Sterling Volunteer background checks for new volunteers at Brown Bag headquarters (HQ), which encompasses the Mercy and Chapman warehouses, the CommonSpirit grocery store, and other locations within the BB partner community as required.

• Directs the implementation and enhancement of Volgistics, the volunteer management software for MBBP, throughout all partner communities. This involves training volunteers and site coordinators on new functionalities and ensuring a successful deployment at each location.

• Collaborates with the MBBP management team to launch, support, and grow corporate partnership volunteer initiatives, fostering these connections to create additional opportunities.

• Serves as the representative of MBBP to all volunteers, providing them with support, motivation, and maintaining their commitment through continuous communication, newsletters, and social media engagement.

• Works alongside MBBP Management to cultivate a warm, friendly, and welcoming environment.

• Provides exceptional customer service to all recipients and foster relationships with partners, in collaboration with the Operations Manager.

• Supports Special projects which may encompass Nutrition Education initiatives, seasonal holiday projects, or other ad hoc activities mandated by state or federal regulations, collaborating with operations managers as necessary.

• Organizes an annual celebration for all MBBP volunteers.

• Develops unique rewards and incentives to ensure that volunteers remain enthusiastically involved.

• Oversees and maintain accurate inventory records to ensure optimal stock levels.

• Assists the Field Operations Manager in fulfilling compliance requirements, such as annual volunteer training, Civil Justice, Food Safety, and audits of Terms and Conditions.

• Support the Brown Bag Director or Assistant Director as needed during site inspections and visits from auditors, funders, sponsors, and donors.

• Informs the supervisor of any safety concerns, unexpected delays, recipient issues, or complaints/grievances.

• Supports the Transforming Age Culture of Excellence in all areas of responsibility.

• Perform other duties as assigned

What you need to succeed

• Bachelor's degree preferred, or the relevant combination of education/experience.

• Minimum 1 year prior nonprofit and volunteer experience.

• Knowledge of food safety and handling protocols.

• Experience in operations or partner management.

• Current First Aid & CPR certification per Title 22.

• Strong understanding of safety procedures and compliance.

• Effective English verbal and written communication skills with the ability to successfully work in a multi-cultural environment.

• The ability to identify needs, develop, and manage multiple programs and systems concurrently.

• Excellent written and verbal communication abilities and collaborative work ethics.

• Ability to communicate professionally with internal and external customers/vendors, colleagues, and team members in a multi-cultural environment.

• Skilled in exhibiting adaptability, making informed decisions in high-pressure situations, and effectively prioritizing tasks and projects with flexibility and a positive attitude.

• Proven excellence in customer service and organizational skills.

• Possesses outstanding interpersonal abilities and teamwork skills.

• Completion of a background check. Additional screenings such as pre employment physical, TB test, and/or fingerprinting may be required.