Implementation and Training Specialist

About our client

We are partnering with an innovative startup that builds time tracking hardware and software for contractors across North America. Their platform uses AI-powered biometric facial verification to confirm who is on site and when. Real-time check-in and check-out data keeps payroll accurate and job costing clean.

Contractors use the product to automate labor hour collection, verify headcount, control site access, and surface productivity and safety insights. The company is venture-backed, growing quickly, and works with some of the largest builders in the world.

Role overview

You will own the moment a customer goes from signed to successful. Implementation Specialists at this company map a contractor’s existing field process, configure the platform around it, and train the crews and office staff who depend on it. You will work alongside sales, account management, and product.

This is a customer-facing role for someone who already knows construction. Field superintendents, payroll administrators, and union stewards are your daily audience.

• What you will do
• Work with new customers to understand their business process, then implement the platform against that process
• Build structured implementation plans by customer segment, with timelines to match
• Convert new customers into product experts through online training, roll-out planning, support, and relationship management
• Ensure every client reaches full ramp within the timeline set for their segment
• Partner with the Account Management team to identify and support training needs as existing clients expand
• Contribute to a growing library of customer-facing training videos
• Create processes and frameworks that reduce implementation time and expand self-serve options
• Work with clients to build SOPs for their use of the platform
• Stay available for customer conversations and own client satisfactionWhat you needRequired
• Experience implementing construction time tracking in union environments
• Working knowledge of the construction industry
• Minimum two years in customer success or a comparable role within construction or construction technology
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving ability
• Proven ability to work independently and collaboratively
• Initiative and ownership as a default posturePreferred
• Experience at a SaaS or technology company
• Familiarity with HubSpotCompensation and benefits
• Competitive base compensation plus equity
• Health, dental, and vision coverage
• Fast-paced environment where decisions move quickly and your work has visible impact
• A team that values ownership, creativity, and continuous improvementHow to applyApply directly via Linkedin or if you want to stand out, send us an email to ***email_hidden*** eith your resume and why you are a great fit for this role.