Customer Service Specialist

Join us at BOXABL, the most exciting tech start-up on the planet, located in fabulous LAS VEGAS, Nevada. You'll receive a great salary and benefits package and work in an amazing hi-tech studio environment. At BOXABL, we value hard-working and dedicated individuals who thrive in fast-paced, ever-changing environments. If you're only interested in work-life balance, please don't apply. However, if you want to live a life with real purpose, work alongside a wildly talented group of professionals to make a real difference, join us as we work to solve the national housing crisis.

Job Summary

The Customer Service Specialist serves as part of the front line of BOXABL, delivering exceptional support and creating positive customer and investor interactions across all communication channels. Responsibilities include handling inbound/outbound phone calls, text messages, emails, support tickets, social media inquiries, and other customer and investor interactions; providing accurate and timely information; and maintaining a thorough understanding of BOXABL's products, services and processes to deliver an exceptional experience.

Job Duties and Responsibilities

• Serve as the initial point of contact for customers, investors and potential partners across phone, email, text, support tickets, social media and other communication channels.
• Deliver exceptional service by responding to customer, investor and potential partner inquiries professionally, accurately, and in a timely manner.
• Identify customer intent and direct sales-related opportunities to Home Advisors.
• Route other requests to the appropriate departments when necessary.
• Maintain detailed CRM documentation on all communications.
• Assist in maintaining and improving Knowledge Base, FAQs, and AI training content to enhance customer self-service and automated support.
• Ensure all communications reflect BOXABL's brand values, professionalism, and commitment to delivering an outstanding experience.
• Assist the front desk (FAB) staff as needed to ensure full coverage.
• Support special projects and cross-functional initiatives as assigned.

Experience and Education

• 1–2 years of customer service experience preferred.
• Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically.
• Highly organized, detail-oriented, and self-motivated, with the ability to prioritize tasks in a fast-paced, high-growth environment.
• Strong problem-solving skills with the ability to think critically and exercise sound judgment.
• Proven ability to manage a high volume of customer interactions across multiple communication channels while maintaining accuracy and professionalism.
• Tech-savvy and comfortable using CRM, phone systems, email sequences, and scheduling tools.
• Adaptable and resilient, with the ability to remain calm and positive while handling challenging situations.
• Ability to work both independently and collaboratively as part of a cross-functional team.
• Maintains a positive attitude, embraces change, and contributes to a solution-oriented workplace culture.

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an open office environment that allows for collaboration inside and outside of your department.
• Professional business casual attire is expected, reflecting the client-focused nature of the role.
• Must be able to operate standard office equipment (desktop, laptop, printer, scanner, etc.).
• Must be able to walk short distances and within the factory occasionally to perform job duties when necessary.
• May be stationary at a laptop or desktop computer for most of your day calling, talking to customers, emailing and texting and updating the CRM.
• May have to express or exchange ideas verbally to customers or the public and to convey detailed spoken instructions to other employees accurately, loudly, or quickly.

Equal Opportunity Statement for Employment: BOXABL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. BOXABL expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.