Account Manager, Membership Service

Job Summary

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center.

Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

Your Role on the Team

• Build and maintain strong, long-term relationships with Suns Season Ticket Members through proactive, personalized communication and high-touch engagement
• Lead all aspects of the membership renewal process while identifying and closing opportunities for upgrades, add-ons, cross-sales, referrals, and new business
• Represent the Phoenix Suns, Phoenix Mercury, and Player 15 Group brands by delivering world-class service during games, events, and community engagements
• Engage in outbound activity including appointments, arena seat visits, networking events, and offsite meetings to strengthen relationships and uncover new opportunities
• Maintain accurate and detailed member records in Microsoft Dynamics CRM and internal systems
• Collaborate cross-functionally to support membership initiatives, game-day operations, and continuous improvement efforts
• Other duties as assigned

Your Skills And Experience

• High school diploma or GED required
• Bachelor’s degree in business, marketing, sports management, or related field preferred (or equivalent experience)
• 1+ years of sales or service-related experience, preferably within sports and entertainment
• Experience with Microsoft Office; CRM experience (Microsoft Dynamics preferred)
• Ability to work nights, weekends, holidays, and non-traditional hours
• Strong relationship-building, communication, and interpersonal skills with a customer-first mindset
• Ability to manage multiple priorities while delivering consistent, high-quality service
• Professional verbal and written communication skills, including comfort engaging senior-level and executive clients

The Team & Experience

We believe great organizations are built by great people. That’s why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an “I’ll do it” mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

Benefits

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
• Full fitness center with locker rooms and showers
• Indoor/outdoor basketball courts
• Pickleball court
• Golf simulator and putting green
• On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questions? Reach out to the Talent Acquisition team at ***email_hidden***