IT Network and Telecommunications - Journey (Vancouver)

Our vision is to ensure that “Washington state’s children and youth grow up safe and healthy —thriving physically, emotionally, and academically, nurtured by family and community."

Job Title: IT Network and Telecommunications – Journey (Vancouver)

Location: Clark County – Vancouver, Washington (Full-time on-site)

Closes: July 20th, 2026

Salary: $85,800- $115,416.00 Annually

The Opportunity

This position supports the mission by managing all the technical needs of DCY's Institutions and community facility IT needs within the Department of Children Youth and Family Divisions. Utilizes knowledge of the agency's mission and standards to deliver expert-level technical planning, consultation, and direction for critical DCYF services and technology initiatives. Collaborates with other IT Area Technical Managers and DCYF senior technicians, to ensure technical plans, decisions, and implementation of technology solutions are consistent across DCYF.

Some Of What You Will Get To Do

• Configure, monitor, and troubleshoot all DCYF Local Area Networks and related network equipment.
• Collaborate with IT security for any system breach, malware, or virus notification
• Ensures all security requirements are followed in field operations.
• Implements off-site disaster recovery and business resumption requirements for Field Offices.
• Prevents unauthorized network access by monitoring for rogue wireless networks, unauthorized equipment, and managing network account access.
• Ensures each facility: server backups are running as designed and recovers files from backups as needed.
• Provides support including on-site support for troubleshooting hardware and/or software setup, conflicts, network issues and difficulties for other DCYF offices statewide as needed.
• Provides expert consultation and specialized analysis as the primary: technical consultant and advisor to senior management and provides desktop and server support for sites assigned.
• Provides general assistance and support for all other DCYF facilities and county juvenile courts that utilize DCYF Case management applications.
• Troubleshoot, diagnose, and resolve connectivity and sound issues for Video Conference sessions.
• Assist with scheduling and connectivity to video conference sessions.
• Responsible for the movement and inventory control of all IT Assets within their area of responsibility.
• Enable ActiveSync for user through Active directory and Exchange account.
• Coordinate and request telephony hardware with purchasing department.
• Configure mobile device with MOM (mobile device management, e.g., Maas360) with users DCYF credentials.
• Verify and configure Wi-Fi connectivity, hotspot and Wi-Fi calling features.
• Image, install, configure, and update Bias, operating system software, applications and hardware on all client computers
• Analyze, diagnose, and provide resolutions for hardware and software malfunctions, errors, and failures.
• Repair and replace malfunctioning, damaged or lost equipment.

Required Qualifications

• Six (6) years of consultative and administrative experiences in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

OR

• Two years of experience as an IT Customer Service - Journey equivalent or IT Network/Telecom Entry or above within WA State.

OR

• An Associate's degree and four (4) years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.

OR

• A Bachelor's degree and two (2) years of consultative, administrative, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
• Year-for-year experience may take the place of education.

Additional Required Qualifications

• Experience in Microsoft Windows operating systems, Microsoft Office productivity software and troubleshooting desktop issues.
• Knowledge of DCYF public disclosure, adoption and discovery policy and processes.
• Knowledge of FamLink case management system.
• Knowledge of ACT case management system.
• Knowledge of WaCompass licensing system.
• Experience working in an agile environment.
• Comtia Net+ certification.

How do I apply? Complete your applicant profile on careers.wa.gov and attach the following documents:

• Current resume detailing experience and education.
• Letter of Interest that details how you meet the qualifications for the position.

Supplemental Information

The Department of Children, Youth, and Families (DCYF) is committed to Washington’s children and youth growing up safe, healthy, and thriving. We invite all candidates to join us in our mission to create a diverse and equitable workplace that reflects the communities we serve. If you are excited about this role but you believe that your education and/or experience might not align perfectly with every qualification in the job posting, we encourage you to apply anyway.

The Department of Children, Youth, and Families (DCYF) is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

This recruitment may be used to fill multiple vacancies.

If you have any questions pertaining to this recruitment or if you would like to request an accommodation throughout the application/interview process, contact Cole Alford (Talent Acquisition Specialist) at [email protected]. If you're experiencing technical difficulties creating, accessing or completing your application, call NEOGOV toll-free at (855)524-5627 or ***email_hidden***.

“Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214 or NGB Form 22, or other verification of military service. Please blackout (redact) the social security number before attaching any documents. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here .

Persons needing accommodation in the application process or this announcement in an alternative format may call the Telecommunications Device for the Deaf (TDD) at 360-664-1960.

Applicants who meet the minimum qualifications and wish to claim Veteran's Preference MUST attach a copy of their DD214, NGB Form 22 or Predischarge Certification (issued not more than 120 days prior to End of Term of Service (ETS) by date of submission). If claiming preference based on Predischarge Certification, individual will be required to provide their official discharge documentation, such as a DD form 214, NGB form 22, or equivalent, within 30 days after the date of discharge. Please blackout (redact) the social security number before attaching any documents. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.

DCYF participates in the federal E-Verify program. The selected candidate must provide proof of identity and authorization to work in the United States, consistent with E-Verify requirements, on their first day of employment.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information .

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

Please select which best describes how you qualify for this position.

• Four years of information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in information technology; or administering or supervising staff that performed work in any of these information technology disciplines.
• Two years of experience as an IT Customer Service - Journey equivalent or IT Network/Telecom Entry or above within WA State.
• An Associate's degree or completion of an accredited vocational training program in an information technology or related program and six years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
• A Bachelor's degree and four years of consultative, administrative, or supervisory experience in information technology analysis, system maintenance, or troubleshooting/problem resolution experience, or analyzing, designing, or programming computer systems applications or databases.
• None of these.

Which of the following best describes your experience managing Active Directory user and workstation accounts (e.g.create, modify, and delete AD accounts), permissions, and access rights to ensure appropriate access to resources?

• I have none of this experience.
• have one (1) year or less of this experience.
• I have one (1) to two (2) years of this experience.
• I have two (2) to three (3) years of this experience.
• I have three (3) to four (4) years of this experience.
• I have five (5) years or more of this experience.

Which one of the following best describes your highest level of experience monitoring system performance and logsto identify potential issues before they escalate by analyzing performance data and trends?

• Willing (Little or no experience or training regarding this competency, but interested and willing to learn).
• Developing (Developing knowledge and skills regarding this competency through completion of an employer sponsored training or higher education program, OR through at least 6 months of experience applying the competency in the workplace).
• Skilled (Successfully and regularly applied the competency in the workplace. Recognized by others as demonstrating ample knowledge and skills regarding competency. Generally, this is achieved through 1 to 3 years of experience).
• Expert (Application of this competency is polished to excellence and is extensive in nature. Recognized by others as demonstrating exceptional knowledge and skills regarding this competency. Generally, this is achieved through 3 or more years of experience).
• None of the above.

Which of the following best describes your experience maintaining comprehensive documentation of systemconfigurations, procedures, maintenance, upgrades, and any changes?

• I have none of this experience.
• I have one (1) year or less of this experience.
• I have one (1) to two (2) years of this experience.
• I have two (2) to three (3) years of this experience.
• I have three (3) to four (4) years of this experience.
• I have five (5) years or more of this experience.

Which of the following best describes your experience providing user education and hands-on training.

• Willing (Little or no experience or training regarding this competency, but interested and willing to learn).
• Developing (Developing knowledge and skills regarding this competency through completion of an employer sponsored training or higher education program, OR through at least 6 months of experience applying the competency in the workplace).
• Skilled (Successfully and regularly applied the competency in the workplace. Recognized by others as demonstrating ample knowledge and skills regarding the competency. Generally, this is achieved through 1 to 3 years of experience).
• Expert (Application of this competency is polished to excellence and is extensive in nature. Recognized by others as demonstrating exceptional knowledge and skills regarding this competency. Generally, this is achieved through 3 or more years of experience).
• None of the above

How did you hear about this career opportunity (select all that apply)?

• Washington State's career website: www.careers.wa.gov
• Washington State Work Source office or website (Go2WorkSource.com)
• Washington State employee
• DCYF Recruiter
• College/university career fair or website
• Diversity network meeting/event
• Indeed
• LinkedIn
• ZipRecruiter
• Handshake
• Other

If you selected 'College/university career fair or website', 'Diversity network meeting/event', 'Online job boards', or 'Other' above, please specify which college, university, diversity network meeting/event, online job boards and/or describe 'Other' below.

• Required Question