Account Retention Specialist

Account Retention Specialist (Inside Sales – B2B)

FilterPure | Flotilla Partners

Retain Relationships. Grow Accounts. Drive Revenue.

FilterPure and Flotilla Partners are seeking a motivated Account Retention Specialist to join our growing Inside Sales team. This position is responsible for maintaining relationships with our commercial customers, increasing customer retention, identifying additional sales opportunities, and ensuring every client receives exceptional service.

The ideal candidate has experience in B2B sales, account management, customer retention, or inside sales and enjoys building long-term business relationships over the phone.

What You'll Do

Account Retention

• Manage an assigned portfolio of commercial accounts.
• Contact existing customers to strengthen relationships and maintain customer satisfaction.
• Resolve customer concerns and coordinate with internal departments to ensure timely resolution.
• Proactively reduce customer attrition through consistent follow-up and relationship management.

Inside B2B Sales

• Identify opportunities to expand existing customer accounts through additional products and services.
• Generate new business opportunities through outbound prospecting and follow-up.
• Present commercial water treatment solutions to business owners and decision-makers.
• Prepare proposals, pricing, and service recommendations.
• Meet monthly sales and retention goals.

Customer Relationship Management

• Maintain accurate customer records within the CRM.
• Schedule follow-up appointments and account reviews.
• Coordinate with Service, Installation, and Operations to ensure an outstanding customer experience.
• Track account activity, pipeline, and sales performance.

Skills

• Excellent communication and relationship-building abilities.
• Strong closing and objection-handling skills.
• Organized, self-motivated, and goal-oriented.
• Ability to manage multiple customer accounts simultaneously.
• Professional phone presence.
• Comfortable making both inbound and outbound customer calls.

What We Offer

• Competitive Hourly Pay
• Uncapped Commission Opportunities
• Performance Bonuses
• Monday–Friday Schedule
• Paid Training
• Career Advancement Opportunities
• Supportive Team Environment
• Full-Time, Stable Employment

Why Join FilterPure?

Our customers are the foundation of our business. As an Account Retention Specialist, you'll play a critical role in protecting existing relationships while helping our commercial clients find additional solutions that improve their operations.

If you're motivated by building relationships, exceeding sales goals, and making a measurable impact on business growth, we'd love to hear from you.

Apply today and help us grow our commercial partnerships while delivering exceptional customer service.

Requirements

Qualifications

Preferred Experience

• B2B Sales
• Inside Sales
• Account Management
• Customer Retention
• Business Development
• Appointment Setting or Call Center Experience
• CRM experience (ServiceTitan, Salesforce, HubSpot, or similar)

Benefits

PTO + Full Benefits (emp contribution) after 90 days