Research Operations Manager, Market Intelligence

The application window will be open until at least July 27, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; Mountain View, CA, USA; Los Angeles, CA, USA; San Bruno, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in operations and vendor management.
• Experience identifying issues in processes, creating solutions, and working with cross-functional teams to drive these changes.

Preferred qualifications

• 5 years of experience analyzing data and generating business insights to guide business decisions.
• Experience managing multiple vendors and operations teams to deliver multiple research surveys concurrently against tight deadlines.
• Experience leading end-to-end research operations for both quantitative and qualitative research, including surveys, in-depth interviews, and focus groups.
• Experience using SQL to oversee the development of dashboards and management of data sources.

About the job

As a Research Operations Manager on the Market Intelligence Team, you operationalize and scale research workflows or processes used by suppliers or internal teams through process efficiency and automation. You will partner cross-functionally to establish and evaluate the performance of survey research operations processes, identify opportunities for improvement, deploy processes, solutions, and optimizations, and manage relationships with suppliers or internal teams to significantly impact efficiency, quality, and cost effective goals.

The Global Business Organization (GBO) is the engine that powers Google’s full ecosystem of products and services to help customers and partners succeed and grow. GBO includes the commercial arms of Ads sellers, business development teams, and customer services and support, as well as overlay programs that enable coordinated engagement with Google's most complex and important customers and partners. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $111000 - $160000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Manage research vendor and scaled operations, including performance, reporting, consultation, Service Level Agreements (SLAs)/deliverables, and operations strategies.
• Develop and maintain the overall research operations strategy, identify and mitigate risk from a delivery standpoint, and ensure compliance with all internal policies and procedures.
• Review operational metrics, identify process improvement opportunities, and drive improvement of quality, productivity, and efficiency.
• Provide end-to-end support for operations activities and act as the primary point of contact for related administrative tasks (e.g., SOW negotiations, PO management) and escalations from internal stakeholders.
• Collaborate with cross-functional stakeholders to deliver high-impact research and oversee Operational Expenditure (OPEX) management for scaled research operations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.