Learning And Development Specialist

Looking for an Instructional Designer or Learning Content Developer

Work Arrangement: Hybrid, 3 days per week onsite

Hybrid contract opportunity is based in Charlotte, North Carolina, with Des Moines, Iowa also available as a work location

Duration: 12+ months with extensions possible

Pay Rate: $65/hr on W2

No C2C, H1B, 1099, OPT or 3rd PARTY RESUMES

If interested, please email your resume to ***email_hidden***

Will be part of the Operational Readiness team for CCaaS, supporting global contact center technology upgrades that will be impacting ~40,000 call center agents

Focus is on training at implementation + ongoing learning support

Rolling out Five9 (cloud-based platform) modules

Key Responsibilities

Evaluate and optimize existing training content

Identify what to retain vs. sunset; improve efficiency (current change cycle is slow)

Demonstrate process flows

Guide agents on new technology usage

Rebuild existing PPT/video content using Epiplex (process flow-based training)

Support multiple rollout waves throughout the year

Operate as the primary developer with support from the broader team

Required / Preferred Experience

Experience with Epiplex preferred (or similar process documentation/training tools)

Contact center experience highly preferred

If not, must have experience building learning solutions for large, geographically distributed, virtual audiences (30,000+ audiences)