Customer Service Supervisor

Eaton

Eaton’s ES AMER ARS division is currently seeking a Customer Service Supervisor. This role will take place at our facility in El Paso, TX.

As the Customer Service Supervisor you are r esponsible for leading the customer service team to ensure excellent customer experience through effective order management, shipment coordination and proactive communication. This role supervises customer service representatives responsible for processing customer orders, scheduling and booking shipments, managing delivery commitments, and serving as the primary interface between customers and internal operations.

The expected annual salary range for this role is $86000 - $126000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do

Lead, coach and develop a team of customer service representatives.
Establish clear individual objectives, KPI's and development plans.
Foster a customer-centric proactive and accountable culture.
Ensure proper workload balancing across the customer service team.
Collaborate daily with: Master Production Scheduling, Warehouse, Procurement, Sales, Quality among other departments.
Align shipment priorities with production capacity.
Coordinate recovery actions and plans if needed.
Support execution of customer allocation strategies during supply constraints.
Ensure compliance with customer shipping requirements and agreements.
Maintain accurate shipping records and documentation.
Ensure adherence to trade compliance, export regulations and company policies.

Qualifications

Required (Basic) Qualifications

Bachelor’s Degree in Engineering, Supply Chain, Business, or a related field from an accredited institution.
At least 3 years of experience in customer service, supply chain, materials, and/or planning within a manufacturing environment.
No relocation benefit is offered for this position. Only candidates within a 50-mile radius of El Paso, TX will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications

At least 1 year of experience working in an ETO (engineered to order) manufacturing environment.
At least 1 year of experience working with data centers (Meta, Microsoft, QTS, etc.)
APICS CPIM certification

Skills

Demand Analysis
Customer Service
Shipping Procedures and Processes
Carrier Communication

Soft skills

Strong leadership
Emotional intelligence
Effective communication
Teamwork mindset

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All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.