Customer Service Consultant

Daanish Technologies is a USA-based network security and IT infrastructure company, serving as an authorized distributor and solutions partner for Palo Alto Networks, Fortinet, Ubiquiti, and Luxonis. We provide cybersecurity consultation, network audits, managed IT infrastructure, security architecture, and resident staffing solutions to clients across the region.

Position Overview

We are seeking a motivated Call Handling Intern to manage incoming and outgoing calls for Daanish Technologies. This role is ideal for a student currently studying IT, Networking, or a related technical field who wants hands-on exposure to how a network security and IT infrastructure business communicates with clients, vendors, and partners.

Key Responsibilities

• Answer and route incoming calls professionally on behalf of Daanish Technologies
• Take detailed messages and forward inquiries to the appropriate team member
• Maintain a call log with caller details, purpose, and follow-up status
• Provide basic first-level information about company services (network security, IT infrastructure, Palo Alto/Fortinet/Ubiquiti/Luxonis solutions) using provided scripts/FAQs
• Schedule and confirm appointments or callbacks for the technical team
• Escalate urgent technical or client issues appropriately
• Assist with basic follow-up emails or call summaries as needed.

Email your CV: ***email_hidden***