Remote Vice President, Customer Service

Position Overview: The Vice President, Customer Service will design and lead the customer support model, creating a seamless end-to-end customer experience. This entails defining processes for onboarding, account management, billing, incident management, and system support. The role involves developing KPIs, optimizing product delivery, and managing customer satisfaction programs. The ideal candidate has extensive experience in wholesale data centers, proven leadership in service delivery, and excels in analytical, organizational, and communication skills. They should demonstrate a passion for customer service, operational paranoia, and adaptability in high-growth environments. This position offers the opportunity to build a world-class support framework from scratch, contributing significantly to the company's growth and success.