Customer Service Representative

• Full Time
• Omaha, NE

About the Opportunity

Concentric Corporation is partnering with a growing organization in Omaha to identify a customer-focused and detail-oriented Customer Service Representative. This individual will serve as a key point of contact for customers, providing exceptional service while supporting daily business operations.

The ideal candidate is a strong communicator who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering an outstanding customer experience.

Location: Omaha, NE (Onsite)

Schedule: Full-Time | Monday-Friday

Position Overview

The Customer Service Representative is responsible for assisting customers by phone, email, and in person, processing orders, resolving inquiries, and ensuring every customer interaction is handled professionally and efficiently. This role works closely with internal departments to ensure customer needs are met accurately and on time.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels
• Process customer orders, requests, and account updates accurately and efficiently
• Resolve customer concerns while providing timely and professional solutions
• Build and maintain positive relationships with customers through exceptional service
• Coordinate with internal departments to ensure orders, shipments, and customer requests are completed accurately
• Maintain accurate customer records and documentation within company systems
• Provide product and service information to customers and assist with identifying solutions to meet their needs
• Monitor open orders and proactively communicate updates or potential delays
• Assist with administrative tasks and special projects as needed
• Support continuous improvement initiatives to enhance the customer experience

Qualifications

Education

High School Diploma or GED required. Associate’s degree is a plus.

Years of Experience

2+ years of customer service, administrative support, or related experience preferred.

Requirements for Position

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Proficiency with Microsoft Office Suite and computer systems
• Ability to problem-solve and think critically while maintaining professionalism
• Positive attitude with a willingness to learn and support team objectives

Type of Culture / Attitude Needed

• Customer-first mindset
• Friendly, professional, and dependable
• Self-motivated with strong accountability
• Team-oriented and collaborative
• Adaptable and able to manage changing priorities
• Positive attitude with a strong work ethic

Like to Haves

• Experience working with CRM or ERP systems
• Previous experience in manufacturing, distribution, logistics, or office environments
• Order entry or account management experience
• Bilingual abilities are a plus

About Concentric Corporation

Concentric Corporation is an executive recruiting and staffing firm specializing in accounting, finance, technology, engineering, operations, sales, and executive leadership searches. We partner with organizations to identify exceptional talent that drives business success and long-term growth.

If you’re passionate about helping customers and enjoy working in a collaborative, team-oriented environment, we’d love to hear from you. Only qualified candidates will be contacted for interviews.

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