Manager, Finest Merchandise

DEPARTMENT: Finest Collective

REPORTS TO: Director, Special Event Operations

DIRECT REPORTS: Sr. Special Event Crew/ Merch Sales

STATUS: Full-Time; Exempt

Your role as Manager, Finest Merchandise:

The Merchandise Manager is responsible for the day-to-day management of merchandise operations for Gallagher Square concerts and Full Venue Concert Merchandising, serving as the lead point of contact for touring artist merchandise teams. This role directly manages Sr. Special Event Crew sellers, ensures accurate inventory and settlement processes, manages off-site merchandise, and delivers high-quality guest experience at all points of sale. This role is responsible for growing this business to meet our organizational goals. The role also provides season-long management and support to Lock and Go operations.

Manage merchandise operations for all Gallagher Square shows and support Full Venue Concert Merchandising

Serve as the lead point of contact for Gallagher Square merchandise shows, liaising directly with touring artist teams and merchandise contacts

Hire, train, direct and supervise all Sr. Special Event Crew seller positions on merchandise and lock and go shifts

Accurately count in and count out merchandise inventory before and after each show

Prepare and deliver settlement sheets to artists and venue/partner stakeholders

Operate AtVenu point-of-sale and inventory software for sales tracking and reporting

Coordinate and manage off-site merchandise sales and logistics

Set up and maintain neat, brand-appropriate merchandise displays

Maintain inventory and equipment controls, including reconciliation and loss prevention

Ensure a high standard of guest experience at all merchandise locations

Report merchandise revenue after each homestand

Support Lock and Go operations throughout the season, including setup, monitoring, and breakdown

Perform other duties as assigned to support Special Events programming

Detail oriented, ability to multitask, previous Merchandise and Events experience a plus

Represents the Club in a positive and professional manner at all times

Other duties as assigned

Prior experience in event merchandising, retail operations, or concert/venue operations

Working knowledge of AtVenu or comparable merchandise/POS settlement software

Demonstrated experience with inventory reconciliation, and settlement reporting

Strong interpersonal and communication skills for direct interaction with touring artist teams and partners

Prior experience and ability to supervise and direct event-day staff in a fast-paced, live-event environment

Highly organized, detail-oriented, and able to manage multiple shows/events concurrently

Comfortable with merchandising/visual display best practices

Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, etc., and ability to learn and master new software programs

Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner

Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines

Maintain professional demeanor with a high degree of discretion, integrity, and accountability

Maintain consistent, punctual, and have reliable attendance

Bilingual in English/Spanish is a plus

Must be at least 18 years of age by the start of employment

Minimum high school diploma or GED equivalent. Some college preferred

Minimum 3-5 Years Of Experience In Relevant Fields

Minimum 2 years of prior people management experience

Bi-lingual English and Spanish highly preferred

Able to work during Padres home games and other special events as needed, which will include weekends, holidays, and evenings

Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds

As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Per the California pay transparency law, the salary range for this full-time position is $70,304-$75,000. As a candidate for this position, your pay and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.

In addition to the base pay, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to:, Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, lunch provided weekly, employer provided game tickets to home games, onsite fitness classes and experiences, ballpark discounts on food and retail, work from home Fridays (during the offseason and when team is on the road), smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

The San Diego Padres are an Equal Opportunity Employer

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

If you are not sure you’re 100% qualified but are up for the challenge - we want you to apply. We believe skills are transferable and passion for our mission goes a long way.