Customer Service - Work From Home

Torentify

Remote

About the Company

Spade Recruiting is a recruitment and staffing company that connects job seekers with remote customer service and insurance support opportunities. The company emphasizes professional development, comprehensive training, mentorship, and long-term career growth while fostering a supportive and customer-focused remote work environment.

About the Role

The Entry Level Customer Service Representative – Work From Home is a fully remote position designed for individuals beginning their careers in customer service. In this role, you will communicate with individuals who have requested information about benefit and protection options, answer questions, provide guidance, assist with applications and enrollment, and maintain accurate customer records. Comprehensive onboarding, ongoing coaching, and mentorship are provided to help employees succeed and advance within the organization.

Responsibilities

Communicate with individuals who have requested information about benefit and protection options
Answer questions and provide guidance
Assist with applications and enrollment
Maintain accurate customer records

Qualifications

High school diploma or equivalent (preferred)
No prior industry experience required

Required Skills

Strong verbal and written communication skills
Excellent interpersonal and customer service skills
Strong organizational and time management abilities
Self-motivated and capable of working independently
Comfortable using computers and remote communication tools
Willingness to participate in training and professional development
Willingness to obtain any required licensing or certifications with company guidance

Preferred Skills

Customer Service Skills
Customer Support
Client Relationship Management
Customer Engagement
Customer Communication
Active Listening
Customer Satisfaction
Customer Education
Problem Resolution
Client Follow-up
Administrative Skills
Data Entry
Record Keeping
Documentation
Time Management
Organization
Scheduling
Multitasking
Attention to Detail
Technical Skills
Computer Proficiency
Remote Work Tools
Virtual Meeting Platforms
CRM Systems
Microsoft Office
Online Communication Tools
Professional Skills
Communication Skills
Interpersonal Skills
Relationship Building
Problem Solving
Self-Motivation
Independent Working
Adaptability
Team Collaboration
Professionalism
Continuous Learning
Coaching & Development
Customer-Focused Mindset

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

Spade Recruiting is committed to providing equal employment opportunities and fostering an inclusive workplace. Qualified applicants are considered for employment based on their skills, qualifications, and experience without discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status protected under applicable federal, state, or local laws. The company values diversity and strives to create a respectful, inclusive environment where everyone has the opportunity to succeed.