Field Service Representative

The City of Billings is seeking a Field Service Representative to perform a variety of duties involved in the installation, maintenance, testing, repair, and replacement of water meters and auxiliary equipment; and to provide information and assistance to the public.

Salary Range: $22.9775 - $29.2911 per hour. Salary reflects Step 1 and Step 6 of a 7-step pay scale. Salary at hiring will be dependent upon the applicant's education, experience, and training.

Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m.

Essential Duties And Responsibilities

• Install new electronic water meters and related equipment in homes, businesses and confined spaces.
• Inspect and replace older or damaged meters and related equipment.
• Install and troubleshoot meter interface units including wiring meter to meter interface unit.
• Measure and record the location of water service shut-off valves; turn water service off and on.
• Inspect, test, disassemble, adjust, assemble and calibrate various sizes of water meters in the field and in the shop.
• Clean meter mechanisms.
• Repair and replace defective parts.
• Investigate customer complaints.
• Provide information and assistance to customers.
• Explain policies and procedures to customers during the course of work activities.
• Assist customers in locating leaks.
• Explain how to make proper repairs.
• Investigate the unauthorized use of fire hydrants and un-metered water.
• Make visual inspections for meter tampering and cross connections.
• Investigate high water consumption.
• Prescribe proper repair procedures as necessary.
• Check curb boxes.
• Rethread standpipes and caps on curb boxes.
• Flush out curb boxes.
• Participate in thawing frozen water service lines.
• Flush and set hydrant meters on fire hydrants.
• Participate in in-service training, safety, and energy conservation programs.
• Clean and maintain work vehicle.
• Maintain records and prepare reports.
• Perform other duties as assigned.

Required Qualifications And Skills

• High school diploma or equivalent.
• Minimum of two (2) years' experience in water meter installation, repair, and reading.
• Minimum of two (2) years' customer service experience.
• Must possess a valid Montana driver's license or must be obtained within thirty (30) days of employment.
• Must be able to successfully pass a pre-employment drug test, and a State and Federal criminal history background check.

Equal Opportunity Employer.