Team Manager, Training

Team Manager, Training (Enterprise Training Services, Instructor-Led Training)

Location: Remote

Business Area: Pearson Enterprise Learning & Skills / Professional Services

Employment Type: Full-time

Role Type: Enterprise Leader / People Manager

About the Role

Pearson is seeking an Enterprise Training Leader to lead, scale, and grow our Instructor-Led Training business for enterprise customers. This is a senior leadership role responsible for defining the strategy, operating model, and delivery standards for live training services while ensuring strong customer satisfaction, effective team utilization, and measurable business growth.

The Enterprise Training Leader will manage a cross-functional, global team that currently includes Training Architects, Operations Managers, and Schedulers. Together, this team supports the full training lifecycle: understanding client needs, defining training solutions, coordinating content requirements, planning timelines and participant volumes, scheduling instructors, preparing delivery logistics, and ensuring successful training execution.

This leader will partner closely with Sales, Customer Success, Content, Delivery, Operations, and external training partners to create scalable training offerings, support customer opportunities, equip sales teams to position training solutions, and ensure Pearson delivers a consistent, high-quality experience for enterprise clients and learners.

Key Responsibilities

• Lead and develop a cross-functional Instructor-Led Training team, including Training Architects, Operations Managers, and Schedulers.
• Define the enterprise training strategy, operating model, governance, tools, and processes required to scale Pearson’s live training business.
• Ensure Training Architects effectively partner with clients to understand learning needs, participant profiles, timelines, content requirements, and delivery expectations.
• Oversee operational handoffs, instructor scheduling, external trainer coordination, class readiness, delivery logistics, and post-training follow-through.
• Manage team utilization, capacity planning, workload balance, staffing needs, and delivery priorities aligned to customer demand and revenue expectations.
• Review existing training offerings, identify new opportunities, and package training solutions that Sales and Customer Success can confidently position with enterprise clients.
• Equip Sales and Go-to-Market teams with training offering details, qualification guidance, positioning, delivery assumptions, and customer value messaging.
• Monitor customer satisfaction, learner feedback, instructor performance, delivery risks, operational metrics, and repeat business opportunities.
• Serve as an escalation point for strategic customer issues, delivery risks, scheduling challenges, instructor concerns, and cross-functional alignment needs.
• Use data and reporting to improve utilization, delivery quality, customer experience, revenue contribution, and scalability.
• Build repeatable playbooks, templates, dashboards, and best practices that support consistent, high-quality enterprise training delivery.

Required Qualifications

• Experience leading training, learning services, professional services, customer delivery, or training operations functions in an enterprise business environment.
• Experience managing cross-functional teams responsible for solution design, operations, scheduling, customer delivery, and business performance.
• Strong knowledge of instructor-led training or virtual instructor-led training operations, including solution design, instructor coordination, learner readiness, scheduling, logistics, materials, and delivery quality.
• Experience working directly with enterprise clients to understand business needs, define training requirements, align stakeholders, and deliver successful outcomes.
• Experience designing Learning plans that may include live training in conjunction with other forms of learning.
• Proven ability to manage utilization, capacity planning, performance metrics, operational priorities, and revenue-related expectations.
• Experience creating or scaling training offerings, service portfolios, delivery models, playbooks, dashboards, tools, or operating processes.
• Strong commercial awareness and the ability to collaborate with Sales, Customer Success, Content, Product, Finance, Delivery, and external partners.
• Excellent executive communication skills, including the ability to present strategy, risks, performance insights, and recommendations to senior stakeholders and customer contacts.
• Bachelor’s degree or equivalent combination of education and relevant professional experience.

Preferred Qualifications

• Experience in enterprise learning, workforce skilling, technology training, education technology, professional certification, or customer-facing learning services.
• Experience with training areas such as AI skills, cybersecurity, and power skills.
• Experience managing distributed or global teams across multiple time zones and regions.
• Experience working with external instructors, training vendors, authorized training partners, or contract trainer networks.
• Experience enabling sales teams, supporting go-to-market planning, or creating customer-facing training offering collateral.
• Experience contributing to proposals, statements of work, pricing inputs, utilization targets, revenue growth, margin considerations, or business cases.
• Familiarity with training platforms, learning management systems, scheduling tools, CRM systems, reporting dashboards, or resource management systems.

What Success Looks Like

• A clear enterprise training strategy and operating model are adopted across the team.
• Team utilization, workload balance, delivery readiness, and instructor coverage are visible and actively managed.
• Training offerings are clearly packaged and easier for Sales and Customer Success teams to position with customers.
• Enterprise clients experience consistent, high-quality instructor-led training delivery.
• Customer satisfaction, learner feedback, operational quality, and repeat engagement opportunities improve over time.
• Delivery risks are proactively identified, escalated, and resolved.
• The training business becomes more scalable through repeatable processes, stronger governance, and better tools.
• The role contributes measurably to training revenue growth, pipeline support, and long-term business expansion.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $140,000 to $180,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through September 24, 2026. This window may be extended depending on business needs.

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO TO MARKET

Organization: Enterprise Learning & Skills

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 25745

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