Front Desk Agent | Full Time | $13

Front Desk Agent

Staybridge Suites Montgomery – Downtown, an IHG Hotel

We are seeking a dedicated and detail-oriented

Full-Time Front Desk Agent to provide smooth guest arrival and departure procedures while maintaining high hospitality standards.

Key Responsibilities

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, IHG Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide instructions to their room for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.

Why Join Us?

• Comprehensive benefits: medical, dental, vision, FSA/HSA, STD/LTD, employer-paid life, 401(k) match
• Exclusive discounts: hotel stays, food & beverage, golf, & retail across our PCH properties
• Employer-paid parking & optional $3 daily lunch
• Collaborative, growth-focused environment with strong support for career development
• Tuition Reimbursement up to $2,500 per calendar year
• Employee Assistance Program with 24/7 access to licensed master’s level counselors who can assist with family and caregiving responsibilities, emotional wellbeing issues, financial and legal matters, health and wellness concerns, and more!