Business Analyst (Glendale)

General Summary

The Business Analyst collaborates with business leaders, Information Technology (IT) teams, and vendors to enhance applications, streamline operations, and drive process improvements. This role plays a vital part in improving internal and external member service quality by understanding business operations, conducting workflow reviews, and identifying enhancement opportunities. The Business Analyst serves as a liaison between IT, business units, and vendors during software deployments to ensure smooth implementation. The Business Analyst also helps direct and coordinate work requests across IT, analytics, and other business units, ensuring requests are routed to the appropriate team and prioritized to meet business needs. By strategically reviewing workflows and processes, the Business Analyst ensures effective and efficient operations throughout the credit union.

Principal Accountabilities (90%)

• Works with business unit leaders to elicit high-level requirements and capture business needs.
• Clearly articulates and documents business requirements.
• Assesses the risks of various solutions and prioritizes competing business demands.
• Manages ongoing relationship with business partners to drive satisfaction with IT.
• Helps direct and coordinate incoming work requests across departments, including IT Application Services, the Business Intelligence (BI) group, the Business Insights and Analytics departments, and other business units as appropriate, triaging and routing each request to the right team and helping prioritize competing demands.
• Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions.
• Translates requirements into a Request for Proposal (RFP) and leads search effort for software, ensuring business requirements are met.
• Acts as Project Manager for small and mid-sized projects.
• Completes research, trouble-shoots and resolves issues relating to software implementation, set up, testing, training, and post implementation support.
• Conducts workflow analysis from end to end within and across business units to ensure effective and efficient operations throughout the credit union.
• Provides support to all credit union applications.
• Plans and leads the testing and validation process for enhancements, releases, hot fixes, upgrades, and implementations.
• Conducts meetings and prepares presentations related to projects and applications that share information and gather feedback from end users.
• Gathers application requirements from business unit owners to ensure alignment of application performance and business goals. Administers and maintains programs and processes for business units.
• Documents and works with IT staff to set up reporting and alerting requirements to meet regulatory guidelines.
• Documents procedures and operational methods for software developed and/or enhanced; provides input to assist with instructing use of updated and/or new software.
• Helps design, document and maintain system processes.
• Communicates effectively to update outside vendors, internal staff and/or executive staff.
• Serves as the subject-matter-expert for assigned areas of responsibility.

Secondary Accountabilities (10%)

• Participates in special projects to include testing, analysis and integration of internal systems and applications.
• Performs other duties as assigned.
• Complies with Regulatory guidelines as commensurate with position.

Position Requirement and Qualifications

• Excellent analytical, problem-solving, and technical skills.
• Strong organizational and time management abilities.
• Customer/Member service-oriented mindset and creativity.
• Working knowledge of information security principles, change management, and core-system batch job and reporting functions.
• Proficiency in assigned business units' responsibilities and business requirements.
• Excellent communication, research, analysis, problem-solving, teamwork, and time management skills.
• Ability to work with all levels within the organization and relay technical information in an easy-to-understand manner.
• Adherence to established SLAs and service standards.
• Understanding of industry-related regulations and compliance with information security and data encryption.
• Availability to respond to alerts, notifications, or other communications outside of scheduled working hours in case of downtime or disaster situations.
• Demonstrated ability to coordinate and route work requests across multiple departments and technical teams.
• Skilled at prioritizing competing stakeholder demands and aligning requests with business goals.

Knowledge, Education, Certifications, Licenses:

Must have strong analytical skills, problem solving abilities, business rules for financial institutions relating to compliance or equivalent, products and services, and conceptual knowledge of database programming. Basic understanding of information technology and business concepts.

Experience

Minimum of 5 years of work experience in a related environment, preferably in a financial institution.

Working Conditions and Physical Demands

Work is performed in a general office environment. This position does not require significant physical efforts. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Refer to the Safety & Health Policy found in California Credit Union’s Employee Handbook & Resource Guide.

The information contained in this job description is not exhaustive of all the duties and responsibilities associated with the job and does not alter or modify the at-will employment relationship that exists between California Credit Union and the employee. Additionally, nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time