Site Manager

Level: Site Leadership | Salaried

Department: Site Operations

THE ROLE

At El Car Wash, Site Managers don't just run operations — they lead the business. You own your site's performance from team development to customer experience to financial results. You set the tone, raise the standard, build a culture your team is proud to be part of, and deliver results every single day.

What You'll Own

Run the business - Lead all day-to-day operations — staffing, scheduling, performance, and execution — to deliver a high-performing site.

Build and lead a winning team - Hire, train, coach, and develop your team to perform at a high level and grow within EL. Create succession depth — your best hire is the one you developed.

Deliver a standout customer experience - Set the standard for fast, friendly, and flawless service — resolving concerns quickly and turning moments into lasting loyalty.

Build collaborative culture - Create an environment where the team works together, handles conflict constructively, and holds each other to the standard without you having to manage every interaction.

Drive performance and results - Own sales, labor, and operational metrics — read the data, explain the variance, and take action before it becomes a pattern.

Lead with safety and compliance - Enforce all safety protocols and ensure a safe environment for customers and team members at all times.

Own equipment and uptime - Maintain equipment, minimize downtime, and ensure everything is running reliably.

Use data to lead - Analyze reports, financials, and performance metrics to make informed decisions and drive continuous improvement.