Director of Human Resources

Director of Human Resources

The Bostonian Hotel Boston | Boston, MA
Work Location: Onsite – Boston, MA
Salary Range: $100,000– $110,000 annually, plus discretionary bonus

Join the Team at The Bostonian

At The Bostonian, hospitality is more than a service—it’s an experience shaped by history, character, and genuine connection. From the moment guests arrive, every interaction is an opportunity to create something memorable in the heart of one of America’s most iconic cities.

About The Bostonian

Situated in Boston’s historic North End—steps from Faneuil Hall, Quincy Market, and the Freedom Trail—The Bostonian offers a distinctive full-service hotel experience in one of the city’s most vibrant and culturally rich neighborhoods.

With thoughtfully designed guest rooms, flexible meeting and event spaces, and a location at the center of it all, the hotel serves a diverse mix of leisure travelers, business guests, and group events.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, The Bostonian is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences.
• Entrepreneurial – Taking ownership and acting with agility.
• Innovation & Progressive – Continuously improving how we operate and serve.
• Solutions & Results Oriented – Staying adaptable and focused on results.

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Director of Human Resources

As our Director of Human Resources, you will serve as a strategic and operational partner to the General Manager and hotel leadership team, overseeing all aspects of human resources in a unionized hotel environment.

This role requires strong, hands-on experience in labor relations, including the interpretation and administration of collective bargaining agreements (CBAs), grievance management, disciplinary procedures, contract compliance, and ongoing partnership with union representatives. You will guide hotel leadership through complex employee and labor relations matters while ensuring compliance with contractual obligations, employment laws, and company policies.

The Director of Human Resources will oversee recruitment, employee relations, HR operations, benefits administration, compliance, training, and employee engagement while developing practices that support operational effectiveness and a positive workplace culture.

The ideal candidate is an experienced hospitality HR leader with a proven background in unionized hotel operations. You are confident navigating labor-management relationships, advising leaders on contract interpretation, resolving workplace concerns, and balancing employee relations with the hotel's operational and financial objectives.

Your Impact

You will play a critical role in shaping the employee experience, strengthening leadership effectiveness, and ensuring the hotel maintains compliant, consistent, and effective HR practices. Through proactive labor relations, sound judgment, and a hands-on leadership approach, you will help build constructive relationships between hotel management, employees, and union representatives.

You will also support workforce planning, staffing, retention, leadership development, and employee engagement while ensuring HR initiatives align with the hotel's business objectives and Millennium's standards.

By promoting accountability, fairness, and open communication, you will help create a workplace where employees feel supported, leaders are equipped to manage effectively, and exceptional guest service remains at the forefront.

What You'll Be Doing

Human Resources Leadership & Strategy

• Partner with the General Manager and executive committee to develop and execute HR strategies that support the hotel's business objectives.
• Lead all human resources functions, ensuring alignment with company policies, employment laws, collective bargaining agreements, and corporate HR standards.
• Provide guidance and coaching to department leaders on workforce planning, organizational effectiveness, employee engagement, performance management, and leadership development.
• Establish consistent HR practices that support accountability, operational efficiency, employee retention, and a positive workplace culture.
• Analyze HR metrics, including turnover, staffing levels, employee engagement, recruitment activity, and absenteeism, to identify trends and recommend improvements.
• Support annual budgeting, compensation planning, workforce forecasting, and other people-related financial initiatives.
• Serve as a trusted advisor to hotel leadership, balancing employee needs, contractual requirements, and business priorities.
• Communicate HR updates, employment risks, and workforce recommendations to hotel and corporate leadership.

Employee Relations & Labor Relations

• Lead employee and labor relations activities in a unionized hotel environment, maintaining professional and constructive relationships with union representatives and employees.
• Interpret and administer collective bargaining agreements, ensuring compliance with provisions related to wages, benefits, seniority, scheduling, overtime, attendance, discipline, job classifications, and other terms and conditions of employment.
• Manage the grievance process, including investigations, documentation, written responses, meetings, resolution efforts, and compliance with contractual timelines.
• Partner with the General Manager and department leaders on disciplinary actions, performance concerns, workplace investigations, and corrective action decisions.
• Prepare for and participate in labor-management meetings, grievance meetings, and other union-related discussions.
• Advise managers on contract interpretation and appropriate responses to employee concerns, ensuring decisions are consistent with applicable CBAs and established procedures.
• Support collective bargaining preparation, contract administration, and implementation of negotiated terms, as applicable.
• Identify potential labor relations risks and partner with corporate HR and legal counsel on complex disputes, claims, and contractual matters.
• Ensure consistent, fair, and well-documented application of workplace policies and contractual obligations.
• Promote open communication, workplace respect, and effective resolution of employee concerns while maintaining appropriate management rights and operational standards.

HR Operations & Administration

• Oversee the full employee lifecycle, including recruitment, onboarding, employee status changes, leave administration, and offboarding.
• Ensure the accuracy and confidentiality of personnel records, HRIS data, employee documentation, and required reporting.
• Oversee HR-related payroll coordination, timekeeping practices, employee data audits, and the resolution of employee pay and benefits inquiries.
• Administer employee benefits and leave programs in partnership with corporate HR and benefits providers.
• Ensure HR processes, procedures, and documentation are maintained in accordance with company standards, collective bargaining agreements, and applicable requirements.
• Monitor HR workflows and identify opportunities to improve efficiency, consistency, and the employee experience.
• Provide timely and accurate HR reporting to hotel and corporate leadership.
• Maintain organized documentation of employee relations matters, grievances, disciplinary actions, and other confidential HR activities.

Employment Compliance & Risk Management

• Ensure compliance with applicable federal, Massachusetts, and local employment laws and regulations.
• Oversee Form I-9 completion, employment eligibility verification, required recordkeeping, and related audits.
• Monitor compliance with applicable wage and hour requirements, leave laws, workplace safety obligations, anti-discrimination laws, and other employment regulations.
• Ensure required employee notices, workplace postings, policies, and compliance training are maintained and communicated appropriately.
• Identify potential employment and labor risks and develop practical recommendations to mitigate exposure.
• Lead or oversee sensitive employee investigations, ensuring impartiality, appropriate documentation, confidentiality, and timely resolution.
• Partner with corporate HR and legal counsel on complex employment matters, claims, audits, and regulatory inquiries.
• Ensure HR practices are consistently applied while accounting for applicable legal requirements and collective bargaining obligations.
• Maintain appropriate records and procedures to support internal audits and regulatory compliance.

Recruitment, Staffing & Talent Management

• Oversee recruitment strategies and staffing initiatives to ensure the hotel attracts and retains qualified talent.
• Partner with department leaders to anticipate staffing needs, prioritize vacancies, and maintain appropriate workforce levels.
• Guide hiring managers through candidate selection, interview processes, compensation recommendations, and employment offers in accordance with company guidelines and applicable CBAs.
• Ensure recruitment and selection practices comply with applicable employment laws, company policies, and contractual requirements.
• Monitor recruitment activity, time-to-fill, turnover, and retention trends to identify opportunities for improvement.
• Oversee onboarding and orientation programs that introduce employees to hotel operations, workplace expectations, company values, and service standards.
• Develop initiatives that support internal mobility, succession planning, employee retention, and long-term talent development.

Training, Leadership Development & Employee Engagement

• Lead employee engagement, recognition, and retention initiatives that strengthen workplace culture and employee satisfaction.
• Partner with department leaders to identify training needs and support leadership development and performance improvement.
• Oversee required compliance training and maintain appropriate training documentation.
• Promote a culture of continuous learning, accountability, inclusion, and professional growth.
• Support performance management processes, goal setting, employee development, and succession planning.
• Coach managers on effective communication, employee relations, documentation, and consistent application of workplace policies.
• Encourage managers to address employee concerns proactively and maintain consistent workplace standards.
• Champion Millennium's core values and ensure they are reflected in leadership practices and daily hotel operations.

Compensation, Benefits & Workforce Planning

• Partner with corporate HR, Finance, and hotel leadership on compensation planning, benefits administration, labor costs, and workforce budgeting.
• Oversee the administration of union wages, contractual benefits, and other compensation provisions in accordance with applicable CBAs.
• Monitor staffing costs, overtime trends, turnover, and other workforce metrics to identify opportunities for improved efficiency.
• Assist with annual budget development and provide HR-related data and analysis to support financial planning.
• Review payroll and benefits practices for accuracy and consistency with contractual terms and company procedures.
• Collaborate with Finance and department leaders to address workforce cost concerns while maintaining compliance with employment laws and collective bargaining obligations.

Team Collaboration & Guest Experience

• Maintain a visible and approachable presence throughout the hotel, building relationships with employees at all levels.
• Collaborate with the General Manager, executive committee, department leaders, corporate HR, and union representatives to address workforce and operational priorities.
• Support hotel initiatives that strengthen teamwork, service standards, employee morale, and operational performance.
• Lead with professionalism, discretion, accountability, and a solutions-oriented mindset.
• Recognize that engaged employees, constructive labor relations, and effective leadership directly contribute to guest satisfaction, service excellence, and the hotel's overall success.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred.
• Minimum of five years of progressive human resources experience, including leadership responsibility; hospitality experience strongly preferred.
• Required: Demonstrated experience managing human resources and labor relations in a unionized environment.
• Required: Strong working knowledge of collective bargaining agreements, grievance procedures, contract administration, disciplinary processes, and labor-management relations.
• Experience partnering directly with union representatives and hotel leadership to address employee concerns and resolve labor disputes.
• Experience conducting workplace investigations, managing employee relations matters, and advising leaders on corrective action and performance management.
• Working knowledge of federal, Massachusetts, and applicable local employment laws and regulations.
• Experience overseeing HR operations, recruitment, benefits administration, compliance, training, and employee engagement.
• Strong investigation, conflict resolution, negotiation, communication, and decision-making skills.
• Ability to interpret contractual language, assess risk, and provide practical guidance to managers on complex employee matters.
• Experience with HRIS platforms, payroll systems, and HR reporting tools.
• Ability to manage confidential and sensitive matters with discretion, objectivity, and sound judgment.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced hotel environment.
• A hands-on leadership style with the ability to build trusted relationships across all levels of the organization.

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)
• Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences.

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.