Community Outreach Manager

Community Outreach Manager

Full Time, Staten Island, New York

THE POSITION

The Community Outreach Manager leads the development, coordination, and execution of community-based programs and partnerships that reflect Snug Harbor’s mission, vision, and values. The Community Outreach Manager’s primary focus is on public programs, with the goal of growth and development. The Community Outreach Manager develops strong relationships with partners, supports event and outreach logistics, and ensures that all activities contribute to measurable community impact and engagement. The Community Outreach Manager assumes responsibility for departmental outcomes, modeling professionalism, organization, and proactive communication to meet operational and programmatic goals. The Community Outreach Manager demonstrates a leadership role with enthusiasm and technical expertise, and maintains situational and physical readiness by staying informed about Snug Harbor events, adhering to safety and accessibility standards, and performing work safely and efficiently in varying environmental conditions.

The Community Outreach Manager supervises the Service Learning Supervisor works closely with the Community Impact Manager (CIM) and Education Supervisor (ES). The Community Outreach Manager reports to the Senior Director, Community Impact.

FINANCE & ADMINISTRATION

• Tracks expenses and reimbursements related to community programming.
• Collaborates on setting quarterly revenue and expense targets and projections.
• Coordinates purchasing of supplies, equipment, and services in accordance with Snug Harbor’s procurement protocols, including purchase orders, petty cash procedures, vendor coordination, and accurate expenditure tracking.
• Supports grant and event reporting, including invoicing and collections.
• Through supervision of the Service Learning Supervisor, manages staff scheduling and payroll, aligned with departmental budgets, maximizing efficiency, and with timely approvals. Oversees PTO and remote work, guided by budgets and organizational policies.

COMMUNITY ENGAGEMENT

• Delivers experiences aligned with Snug Harbor’s mission and values through inclusive, accessible programming, including public communications.
• Manages communications, ensuring patrons are served in alignment with Snug Harbor values and protocols and partner expectations. Supervises planning, material use, safety, and distribution of promotional and pre-/post-visit resources. Programs are executed smoothly, on schedule, and in accordance with site protocols.
• Develops, implements, and continuously enhances programs that advance Snug Harbor’s mission through events, outreach, and technical support. Collaborates on interpretive displays and educational content, supporting accurate, engaging, and mission-centered storytelling across gardens, farms, and programs.
• Ensures professionalism and patron satisfaction, reflecting a commitment to equity, respect, and community well-being
• Through management of the Service Learning Supervisor, oversees volunteer recruitment and management tools and systems. Sets outreach targets and tracks engagement. Coordinates quarterly planning with department leads.
• Supervises the Service Learning Supervisor in connecting outreach participants with service and workforce development pathways.
• Develop, implement, and document volunteer recognition initiatives to celebrate contributions, strengthen community connection, and foster long-term participation.
• Represents Snug Harbor in the community. Drives strategic outreach to deepen engagement, foster collaboration, and expand capacity, with a focus on engaging diverse and historically underrepresented audiences through inclusive, community-based partnerships.
• Develops and sustains relationships with community partners, educators, cultural organizations, government, civic and private partners, identifying opportunities for shared impact and earned revenue. Coordinates technical and/or material assistance for affiliated partners, including site visits and check-ins to ensure quality and impact.
• Collects and analyzes impact assessments to strengthen relationships and programs.
• Promptly reports any patron concerns for collective review and response.
• Develops an awareness of trends in productive urban ecology, open space, education, food policy, and cultural education initiatives; participates in regional discourse.

OPERATIONS & LOGISTICS

• Coordinates program and staffing calendars with site operations. In collaboration with Service Learning Supervisor, coordinates and communicates daily schedules and event logistics, ensuring tasks are completed on time and adapted to evolving needs. Maintains daily and weekly work reports, including service logs, photo documentation, and compliance records, ensuring transparency and accountability.
• Maintains a safe and compliant work environment following all workplace safety protocols, adhering to OSHA and Snug Harbor protocol during all operations.
• Safely operates, maintains, and organizes tools, machinery, and supplies, performing regular cleaning and preventative maintenance, securing proper storage, and communicating equipment conditions and inventory levels to ensure reliability, safety, and accountability. Drives quarterly inventory reporting.
• Proactively identifies, reports, and documents safety, security, and maintenance concerns, conducting regular risk inspections and collaborating across departments to ensure timely resolution of issues and incidents. Collaborates to ensure spaces are safe, clean, and ready for use. Monitors real-time issues and addresses logistical challenges quickly and effectively.
• Collaborates across departments and community partners to sustain reliable organics recycling, maintain composting infrastructure, and promote best practices in organics recycling and soil health education.

TRAINING & WORKFORCE DEVELOPMENT

• Fosters an inclusive, reflective practice by adapting communication and instruction to serve the needs of diverse learners. Maintains a learning environment emphasizing empathy and continuous improvement.
• Participates in and contributes to hiring, onboarding, and professional development, including regular debriefs and safety trainings that promote a culture of continuous learning, risk awareness, and injury prevention.
• Develops, reviews, and maintains training manuals and procedural guides for administrative and program activities to ensure staff have clear, consistent, and compliant resources that support efficiency and continuous improvement.
• Assesses and supports staff performance and growth, maintaining detailed records, designing individual development plans and observation rubrics. Conducts regular evaluations to promote accountability and continuous improvement.

CROSS-DEPARTMENT COORDINATION & REPORTING

• Collaborates to ensure unified outreach messaging and promotions.
• Coordinates and communicates Community Impact operations across departments, fostering strong internal relationships to align project planning, logistics, and mission-driven outcomes. Provides timely communication of upcoming programs to internal teams and front-facing staff to support cohesive messaging and strong attendance.
• Oversees reporting of participation, partnership metrics, and patron experience. Collects, analyzes, and maintains comprehensive program data to assess reach, learning impact, and service effectiveness. Consolidates data and event outcomes into reports. Oversees and continuously improves program reporting systems for consistent weekly updates, reliable data tracking by individual and department, and actionable insights that inform future planning and program enhancement.
• Provides Marketing with patron contacts on a monthly basis.
• Coordinates with the Director of Horticulture and Farm Manager to submit the annual DEC report.

QUALIFICATIONS

The qualified candidate for this position will bring a mix of energy, adaptability, judgment, communication, critical thinking skills, and a “roll up the sleeves attitude” towards their work. Additional qualifications include:  

• Active learner, energetic, enthusiastic, creative, with a continuous improvement mindset
• Communicative through email, text, and in person, with responsive follow-up 
• Exemplary communication and people skills, focused on exceptional customer service and strong presentation
• A ‘can-do’ attitude towards their work, self-motivated with the ability to work both alone and in groups in a fast-paced environment
• Personable, a team player and strong planner, and extremely organized
• Able-bodied, capable of walking at least 3 miles, lifting and carrying 35 pounds 
• Enthusiastic about the mission of Snug Harbor

WORKING CONDITIONS

This position operates primarily in an administrative and community-facing environment. Responsibilities require flexibility to support daytime, evening, and weekend events. The role includes frequent interaction with the public and community partners, requiring professionalism, adaptability, and excellent communication. Outdoor and weekend work is required, adhering to all organizational safety and accessibility standards.

SALARY

Hourly rate is commensurate with experience, at a range of $24.00 to $26.00 an hour.

TO APPLY

Snug Harbor is an Equal Opportunity Employer, committed to the treatment of all employees and applicants for employment without unlawful discrimination as to race, creed, color, national origin, sex, age, disability, marital status, sexual orientation or citizenship status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment.

For more information on SHCC, please visit, www.snug-harbor.org