Muda III

 Position Overview

The Muda Operator is a key position within operations that will focus on handling problem orders by identifying the problem, analyzing possible solutions, and deciding on the best course of action, in a timely manner.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Diagnose why an order had to be removed from the standard process

• Ability to successfully resolve an issue and move the order along to the next process

• Respond to and/or report recurring issues.

• Assist with and perform investigations into process failures and document findings accordingly

• Support cross-training efforts for current techs and assist in training new techs, as needed.

• Continuously identify opportunities to improve the overall success of operations.

• Work with engineering and quality to initiate and implement process improvements

• Effectively work in a dynamic, team environment, with the flexibility to rotate responsibilities as required.

• Perform quality checks on devices.

• Proactively identify areas for improvement related to operations.

• Maintain accurate documentation and records with integrity.

• Interpret and input data into application-based data systems.

• Read, comprehend, and adhere to written work instructions, SOP’s, etc

• Follow verbal instructions from supervisors, group leaders, and trainers.

• Adhere to all safety policies and procedures and promote a safe work environment for all team members.

• Consistently meet attendance, quality, and productivity expectations.

• Accomplish other duties as required.

Competencies (Knowledge and Skills needed for this position)

• Strong oral and written communication skills. Group presentation skills.

• Read, Write, and Speaks English

• Strong computer experience.

• Proactively identify areas for improvement related to manufacturing quality, processes, and productivity, by monitoring actual production.
• Continue to work as a tech when not assigned training duties

• Attention to detail and ability to work with a sense of urgency.

• Ability to adapt to/work in a dynamic workplace environment

• Ability to work independently and as part of a team

• Ability to identify opportunities for process improvements

• Be flexible to change to complete job functions and actively seek opportunities through flexing to achieve business objectives.

• Required Education
  • High School Diploma/GED Required
• Experience
  • Hearing Aid Manufacturing experience preferred.
  • Knowledge of a variety of hearing aid manufacturing roles